UPDATE : This issue is now resolved, if you are still having issues please contact the support team and we will be happy to assist further. We have been made aware of an issue impacting the 2FA funct...
UPDATE: Our operations team has resolved the issue and emails should now be going out properly, if you are still having issues please contact the support team and let us know. Our operations team has ...
We have had a couple of reports this morning of issues with the MDM functionality in Deep Freeze Cloud. Our team is looking into the issue- if you have issues please open a support ticket here or emai...
Earlier today we were informed of some issues with the downloading of installer packages from our Deep Freeze Cloud Service. Our team has identified and resolved the issue and customers who were havin...
The Faronics Operations team is aware of an issue impacting some customers in our Deep Freeze Cloud platform that can result in delays as systems update their status in the Cloud Platform. Our team i...
Dear Customers, This weekend we will be performing maintenance on our support portal, including an upgrade to an updated version of the platform. We anticipate that the work will be completed in time ...
Update: 2:36 PM Pacific Time Our developers and operations team have indicated that the issue with our upstream provider is now resolved. We are continuing to monitor the situation for any further dis...
Updated: 7:59 AM 9/12/2022 - Our operations team informs us that the issue is resolved and regular access to the platform has been restored. Our Support team has been aware of issues that customers ar...
The digital signatures that we place on some of the older versions of the Deep Freeze Mac product will expire on April 6th, 2022. This will result in some of the older installers no longer being seen ...
Update 7-05-2022 - Our development team has informed us that the root cause of the issue has been identified and a fix has been put in place to address the issue that would cause this to occur. Updat...