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Service Notifications

  • Faronics Antivirus 4.35 Released for Faronics Core and Deep Freeze Console

    Faronics is happy to announce the availability of Faronics Antivirus 4.35 for our customers running the software through Faronics Core and the Deep Freeze Enterprise Console.   This update incorporate...

  • Issues with application deployment through Faronics Deploy

    On August 30th we were made aware of a set of customer machines running Faronics Deploy that experienced a condition where all the applications that the program can potentially manage were being insta...

  • Issues impacting customers accessing Deep Freeze Cloud

    Update: Our developers have informed us that they are working on implementing fixes to address the issue preventing access to the Deep Freeze Cloud. Most customers should be seeing the issue resolved ...

  • Faronics Antivirus Update - 4.32

    We recently released a hotfix of Faronics Anti-Virus that requires attention. This Faronics Anti-Virus upgrade is required before updating Windows 10 to 21H2 when it is released. This incompatibility ...

  • Faronics products not affected by Log4j vulnerability.

    On December 9th, 2021 a CVE was published that details a severe vulnerability in the Log4j framework. This vulnerability allows 3rd parties to run code on impacted devices allowing them to potentially...

  • Issues accessing Deep Freeze Cloud / Faronics Deploy

    Update: 4:10 PM 12/15/2021 - At this time the issue that impacted access to the Deep Freeze Cloud and Faronics Deploy platforms is resolved. The underlying cause for this issue was a disruption in the...

  • Reports of 503 errors in Deep Freeze Cloud

    Update: Our Developers have implemented fixes for this issue - if you are still running into these errors please contact us via email to support@faronics.com and we will get a support ticket open to t...

  • Deep Freeze 8.63 Release

    Faronics is happy to announce the availability of Deep Freeze 8.63.  This release is a bugfix release that resolves several customer issues including; 28484 Resolved an issue where Windows 10 workstat...

  • Reports of problems with Deep Freeze due to McAfee Antivirus and ESET Antivirus

    The Faronics Support team is being made aware of issues with Deep Freeze caused by the McAfee and ESET antivirus products flagging our software as some type of unwanted application in some customer sy...

  • Support for Mac OS Monterey

    Happy to announce that Deep Freeze Mac v7.4 supports Monterey and is now available on both Cloud and On-Premise. The on-prem version will require a new license key. Customers with valid maintenance ca...