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Advisory Regarding Deep Freeze 8.36

Update: Faronics has released a 8.37 build of Deep Freeze Enterprise that resolves the issues outlined below. We recommend that any customer who has 8.36 installed upgrade to the 8.37 release to avoid running into this specific set of problems. 

Faronics has recently received reports of an issue with Deep Freeze 8.36 that can result in some workstations losing the ability to access Deep Freeze through the local workstation or through the Enterprise Console or Cloud Console. This issue seems to take several days/weeks to manifest itself so we recommend downgrading to 8.35 for the time being. Due to the nature of this issue, we have temporarily removed Deep Freeze 8.36 from our websites and have rolled back to version 8.35 for our on premise downloads and for Deep Freeze Cloud.

If you have encountered this issue and have not yet contacted technical support for assistance please reach out to us via email or phone so that we can open a support ticket and determine what assistance we can provide in regaining access to the affected machines. When speaking with the support team members, please reference issue number 19111.

On behalf of Faronics, we sincerely apologize for the inconvenience that this issue may have caused and appreciate your patience while we work to address this issue.

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