Welcome to the Faronics Support portal!
Latest Updates
Slow status updates for systems in the Deep Freeze Cloud
Posted by Adam Zilliax on 10 January 2022 12:49 PM

We have been informed of a condition in the Deep Freeze Cloud that may result in some customers seeing delayed reporting of status changes for computers running some of our services.

The development team is working on getting a fix in production and we will post an update once that process is complete. 

If you are currently running into this issue please feel free to open a support ticket by emailing support@faronics.com.

We thank you for your patience while we look into this issue and get

Read more

Holiday Hours - December 24th, and December 31st
Posted by Adam Zilliax on 23 December 2021 11:06 PM

To allow our staff to spend time with family and friends the support department will be closing early on December 24th and will be closed on December 31st. 

We wish our customers a happy and safe holiday season.

Read more

Issues accessing Deep Freeze Cloud / Faronics Deploy
Posted by Adam Zilliax on 15 December 2021 07:49 AM

Update: 4:10 PM 12/15/2021 - At this time the issue that impacted access to the Deep Freeze Cloud and Faronics Deploy platforms is resolved.

The underlying cause for this issue was a disruption in the connectivity for our hosting provider (AWS) that impacted the ability of customers to access the availability zone(s) hosting our products. A timeline of the events is below;

  • 7:40 AM (Pacific Time) - Faronics becomes aware of issues connecting to the Deep Freeze Cloud / Faronics

Read more

Faronics products not affected by Log4j vulnerability.
Posted by Adam Zilliax on 13 December 2021 12:35 PM

On December 9th, 2021 a CVE was published that details a severe vulnerability in the Log4j framework. This vulnerability allows 3rd parties to run code on impacted devices allowing them to potentially take control over an impacted device.

Faronics was made aware of this issue and began a process of reviewing our systems to determine if anything was impacted by this issue.

Deep Freeze Cloud / Faronics Deploy

Neither the Deep Freeze Cloud nor the Faronics Deploy products make direct use of the

Read more

The Faronics Support team is being made aware of issues with Deep Freeze caused by the McAfee and ESET antivirus products flagging our software as some type of unwanted application in some customer systems.

If you are impacted by this issue please raise a support ticket via email to support@faronics.com and we will look into what we can do to assist further.

If you have not been impacted we recommend ensuring that all Faronics Files/Folders be flagged as exempted in your Antivirus product

Read more