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General Information

This section of our KB contains information general to all our products.

  • Faronics Products & Core Isolation

    Overview Core Isolation is a feature of Windows 10 and Windows 11 that separates portions of the operating system in a way to provide protection against malicious software attacks. Core Isolation has ...

  • Welcome to the new Faronics Support Portal

    If you are reading this it probably means that our migration to an updated platform for our customer support teams has been completed. We will be working to clear up any backlogged tickets pending res...

  • CVE-2023-24932 and its Impact on Deep Freeze Cloud Imaging and Faronics Deploy Imaging

    Microsoft just released a number of updates to address issues with Secure Boot. Details on this can be found here; https://support.microsoft.com/en-us/topic/kb5025885-how-to-manage-the-windows-boot-ma...

  • FileVault & Faronics Products

    The Deep Freeze Cloud and Deep Freeze Mac agents for macOS create a small storage location called a StorageSpace that is used to house data required for the operation of the Deep Freeze Cloud and Deep...

  • Problems where unknown machines report in the Deep Freeze Cloud / Faronics Deploy Console

    Problem Customers may at times see random machines appear in the Deep Freeze Cloud or Faronics Deploy console that are not part of their inventory of systems. Some 3rd party security suites will make ...

  • Faronics Products & CVE-2013-3900 Mitigations

    Summary Faronics is aware that mitigations for CVE-2013-3900 can cause problems with our Deep Freeze Cloud and Faronics Deploy agents and we recommend not deploying those mitigations until you have up...

  • Potential issues with Apple Software Updates

    Faronics has been made aware of a change in behavior in the Apple Software updates that may impact some of our customers. Customers running macOS Montery (12.x)  may find that devices running Deep Fre...

  • Issues responding to customer emails

    We are currently experiencing issues with being able to respond to customer emails through our ticketing system.  We are working with our vendor to address this issue and will respond as quickly as we...

  • Faronics Update Services offline this weekend.

    Due to some maintinance work the services that our products use to check for updates will be offline this weekend, you may see errors or odd results when checking for updates from the products but no ...

  • Insight 7.7.2 Released

    Insight 7.7.2 is now available from all the usual locations.   In addition to resolving 90 issues, you can expect to see the following enhancements: Windows 8 support. Ubuntu Linux 12 and 64bit suppor...