Over the past few years we have had a number of customers come to us with feedback on our products, and we have used that feedback in the past to drive features into our products and to put new products into development. We have not however acted on a large amount of the feedback that we have been getting from our customers with regards to how we interact with them and the tools we provide to help make our products work.
Well, this site is the first step towards implementing some of the feedback that customers have been providing to us over the years, including;
- A better Knowledge Base that can be searched for common solutions to our problems.
- A way to submit tickets online without having to email in.
- A way to check the status of tickets that are submitted over the web.
- A better way to communicate product launches, issues, and other tips and tricks.
Over the next few weeks we will be focusing on putting more and more information into the customer facing Knowledge Base, and getting a few of the kinks ironed out. If you run into problems with the site, have suggestions on how we can do things better, or any improvements that you would like to see please feel free to let me know.
Manager, Technical Support