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Service Notifications

  • Happy new year from Faronics!

    The Faronics Support team want to wish all our users a happy new year! For your reference the support department will be closed for January 1st, 2020, and we will closing early on December 31, 2019 in...

  • Faronics & COVID-19

    Like most organizations, Faronics is impacted by the situation developing due to the COVID-19 virus that is currently spreading across the globe. In order to ensure the safety of our staff members and...

  • Faronics Antivirus & Deep Freeze issues.

    Recently Faronics Anti-Virus accidentally flagged the Deep Freeze service causing the product to become unresponsive. While this issue has now been addressed in the latest definitions we have added ex...

  • Issues with installing Deep Freeze 8.61 on Windows 7 64bit

    Update - Our developers have confirmed that this issue is related to systems that did not have the latest security and critical updates installed to support updated changes to how drivers are now sign...

  • Problems with installing Deep Freeze on Windows 10 2004 (OS Build 19041)

    Faronics is aware of issues with installing the latest release of Deep Freeze on systems running Windows 10 2004 (OS Build 19041) This issue generally presents as an error indicating that the Deep Fre...

  • Deep Freeze Cloud will no longer support Windows XP from April 1st, 2020

    Microsoft officially ended Windows XP support in 2014, and, it is now time for Faronics to officially drop support for Windows XP. Our official cut off date will be April 1st, 2020. On this date the f...

  • Reminder - Faronics Antivirus 4.21 - Update required to receive AV definitions.

    We just wanted to remind customers that the Faronics Antivirus 4.21 was released and it contains a update that is required for customers to continue to get updated definition files on their workstatio...

  • Insight 8.00.3284.8000 Now Available

    We've just released a new version of Insight that incorporates the following enhancements.  Mac Updates Added support for macOS 10.15 (Catalina). Apple added additional system security requirements in...

  • Issues with the Deep Freeze Cloud Platform

    UPDATE @ 9:15AM - Our team has indicated that the issue has been resolved and normal operation should be resuming now. Please let the support team know if you have any issues that are still pending. W...

  • Deep Freeze Mac 7.2 now available!

    We are happy to announce the release of Deep Freeze Mac 7.2, this release has a number of enhancements including support for macOS Catalina. Along with support for Catalina we also have the following ...