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Service Notifications

  • Deep Freeze 8.63 Release

    Faronics is happy to announce the availability of Deep Freeze 8.63.  This release is a bugfix release that resolves several customer issues including; 28484 Resolved an issue where Windows 10 workstat...

  • Reports of problems with Deep Freeze due to McAfee Antivirus and ESET Antivirus

    The Faronics Support team is being made aware of issues with Deep Freeze caused by the McAfee and ESET antivirus products flagging our software as some type of unwanted application in some customer sy...

  • Support for Mac OS Monterey

    Happy to announce that Deep Freeze Mac v7.4 supports Monterey and is now available on both Cloud and On-Premise. The on-prem version will require a new license key. Customers with valid maintenance ca...

  • Issues accessing Deep Freeze Cloud / Faronics Deploy

    Update: 4:10 PM 12/15/2021 - At this time the issue that impacted access to the Deep Freeze Cloud and Faronics Deploy platforms is resolved. The underlying cause for this issue was a disruption in the...

  • Problems with systems running Deep Freeze 8.63 not booting correctly.

    On Monday, Nov 1st, Faronics was made aware of some issues where Deep Freeze Cloud customers running the Deep Freeze product were not booting up properly. Investigation and Findings Initially, the iss...

  • Faronics products not affected by Log4j vulnerability.

    On December 9th, 2021 a CVE was published that details a severe vulnerability in the Log4j framework. This vulnerability allows 3rd parties to run code on impacted devices allowing them to potentially...

  • Reports of 503 errors in Deep Freeze Cloud

    Update: Our Developers have implemented fixes for this issue - if you are still running into these errors please contact us via email to support@faronics.com and we will get a support ticket open to t...

  • Activation issues with Deep Freeze - September 24, 2021

    Updated - September 24, 2021 11:55AM (PST) - This issue has been resolved and activation requests are now processing. We are currently aware of customers reporting issues with activating Deep Freeze o...

  • Deep Freeze Mac 7.30 Released.

    Faronics is pleased to announce the availability of Deep Freeze Mac 7.30. This release includes support for the recent release of Big Sur, and for the new Apple Silicon hardware. This update can be do...

  • Deep Freeze Compatibility with Apple Silicon

    We have had a number of customers contacting us asking if Deep Freeze is compatible with the latest Apple Silicon based hardware. The answer is yes, provided that you are using the latest release of t...