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Service Notifications

  • Problems with systems running Deep Freeze 8.63 not booting correctly.

    On Monday, Nov 1st, Faronics was made aware of some issues where Deep Freeze Cloud customers running the Deep Freeze product were not booting up properly. Investigation and Findings Initially, the iss...

  • Reports of problems with Deep Freeze due to McAfee Antivirus and ESET Antivirus

    The Faronics Support team is being made aware of issues with Deep Freeze caused by the McAfee and ESET antivirus products flagging our software as some type of unwanted application in some customer sy...

  • Deep Freeze Mac 7.30 Released.

    Faronics is pleased to announce the availability of Deep Freeze Mac 7.30. This release includes support for the recent release of Big Sur, and for the new Apple Silicon hardware. This update can be do...

  • Deep Freeze 8.62 released.

    Faronics is pleased to announce the release of Deep Freeze 8.62. This release addresses a number of issues including; Deep Freeze workstation installer blocks installation when Windows Update system h...

  • Issues reported with Faronics AV 4.31 update.

    Update (July 28, 2021) - Our developers have released the updated build of our Antivirus for On-Premise customers earlier today. If you require assistance in updating to the latest release please reac...

  • Display of certificate expiry in Faronics MDM

    Faronics is aware of reports from some customers indicating that they are seeing an expiry notification on iOS devices managed by Deep Freeze Cloud MDM. This can be seen in the device settings as show...

  • Holiday Season Hours - December 2020

    The Faronics Support team would like to wish all our customers a happy holiday season. The support team will be closed from December 24th @ 11:00 am Pacific Time and on December 25th. Staff will be ba...

  • Customers reporting issues accessing Deep Freeze Cloud in some regions.

    Update : As of about 1:00pm Pacific Time the issues accessing the Deep Freeze service should be resolved. The team is still monitoring the service for issues and will be actively monitoring the servic...

  • Deep Freeze Compatibility with Apple Silicon

    We have had a number of customers contacting us asking if Deep Freeze is compatible with the latest Apple Silicon based hardware. The answer is yes, provided that you are using the latest release of t...

  • Problems with enrolling Android Devices into Faronics MDM

    Faronics is aware of an issue impacting customers who are trying to enroll Android devices into the Faronics MDM platform. Our developers are working on resolving this issue and we will post an update...