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Service Notifications

  • Deep Freeze 8.62 released.

    Faronics is pleased to announce the release of Deep Freeze 8.62. This release addresses a number of issues including; Deep Freeze workstation installer blocks installation when Windows Update system h...

  • Holiday Season Hours - December 2020

    The Faronics Support team would like to wish all our customers a happy holiday season. The support team will be closed from December 24th @ 11:00 am Pacific Time and on December 25th. Staff will be ba...

  • Issues reported with Faronics AV 4.31 update.

    Update (July 28, 2021) - Our developers have released the updated build of our Antivirus for On-Premise customers earlier today. If you require assistance in updating to the latest release please reac...

  • Faronics Insight 9.0 Released

    Happy to inform you that we've released version 9.0 of Faronics Insight. This version includes: UI Refresh for major Insight components on Windows and Mac. (Teacher Console, Tech Console, Test Builder...

  • Deep Freeze Compatibility with Apple Silicon

    We have had a number of customers contacting us asking if Deep Freeze is compatible with the latest Apple Silicon based hardware. The answer is yes, provided that you are using the latest release of t...

  • Problems with enrolling Android Devices into Faronics MDM

    Faronics is aware of an issue impacting customers who are trying to enroll Android devices into the Faronics MDM platform. Our developers are working on resolving this issue and we will post an update...

  • Problems with updating macOS to 11.3 using Deep Freeze Maintenance Tasks

    Faronics is currently aware of and investigating issues being reported with updating systems running macOS to version 11.3. The issue appears to be triggered when client systems are updated using the ...

  • Customers reporting issues accessing Deep Freeze Cloud in some regions.

    Update : As of about 1:00pm Pacific Time the issues accessing the Deep Freeze service should be resolved. The team is still monitoring the service for issues and will be actively monitoring the servic...

  • Deep Freeze 8.61 released for Cloud & On Premise Customers

    Faronics is happy to announce that we have released an updated version of Deep Freeze - version 8.61. In addition to many important fixes, customers can expect the following improvements: Feature Upda...

  • Happy new year from Faronics!

    The Faronics Support team want to wish all our users a happy new year! For your reference the support department will be closed for January 1st, 2020, and we will closing early on December 31, 2019 in...