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Service Notifications

  • Deep Freeze Enterprise 8.55 released.

    Deep Freeze Enterprise 5.5 has been released and is now available from Faronics Labs and the Faronics Customer Center for our international customers.  This is a hotfix release that incorporates fixes...

  • Faronics Support - Closed Dec 25

    Faronics Support team will be closed on December 25th in observance of the Christmas holiday.  Further we will be running reduced staffing on the 26th as our Vancouver team will be out of the office o...

  • Problems reported with Faronics Antivirus - Updated 9:48AM Pacific Time

    Update: 9:48AM Pacific Time: Our developers have confirmed that the issue is related to the specific definition version pushed out earlier this morning (version 75415). The updated definition files th...

  • Deep Freeze Server Standard 8.55 Released

    Faronics is happy to announce the release of Deep Freeze Server Standard 8.55. This release adds official support for the latest editions of Windows server. Updates can be downloaded from the Faronics...

  • Problems with downloading installers from Deep Freeze Cloud

    ** UPDATE 10:07AM Pacific Time January 17, 2019 ** We have pushed a updated cloud agent installer to the service to address this download, some customers running Windows 7 that are not running the mos...

  • Deep Freeze Cloud and Deep Freeze Standard updated to 8.55

    Faronics is pleased to announce updated versions of Deep Freeze Standard (8.55) have been released, this build will address the activation message that some of our customers are seeing on client machi...

  • Faronics Support Hours - New years.

    Faronics offices will be closing early on December 31, 2018, and will be closed on the 1st in recognition of New Years day. We hope that all our customers have a happy new years and we look forward to...

  • Deep Freeze Mac 7.01 Released

    Faronics is happy to announce the release of Deep Freeze Mac 7.01. This release now provides support for configuring and controlling Deep Freeze via command line controls. Customers can download the u...

  • Update on Deep Freeze Mac and support for APFS

    As our macOS users are aware Apple introduced a new file system with the release of macOS High Sierra and made it the default file system for several types of systems during the upgrade process. This ...

  • Deep Freeze Cloud - Service Issues - September 25, 2018 - Resolved

    UPDATE ; 11:18am Pacific Time Our team has identified and resolved the issue that was causing issues with accessing the Deep Freeze Cloud Service, customers should now be able to access the platform. ...