Deep Freeze

This section of our Knowledgebase collects articles specific to our Deep Freeze Enterprise and Standard products.

• Partition is frozen even when marked thawed if formatted as exFAT.

  When installing Deep Freeze on a workstations partitions that have been marked to be thawed will not be thawed when the partition is formatted with the exFAT file system. Deep Freeze currently does no...

• Some settings may be retained on a Windows 8 workstation running Deep Freeze

  Problem: On some workstations running Windows 8 settings are changed, and retained on a frozen computer.   Issue: Windows 8 introduced the ability for a user to sync portions of their user profiles to...

• Disk manager reports the status of a dynamic drive as "Healthy (At Risk) when Deep Freeze is installed on Windows 8

  Overview In some cases workstations running Deep Freeze and Windows 8 may show a status of Healthy (At Risk) in the disk manager on Dynamic Disks.   Details This is a cosmetic issue that occurs when D...

• How can I improve the performance of the Deep Freeze 7.50 and 7.51 Console?

  Symptoms: When running the Deep Freeze Enterprise Console one of the following occurs: The user interface is sluggish and slow to respond. The tasks executed against workstations take a long time to c...

• Cisco AnyConnect VPN Client will not connect with Deep Freeze installed.

  There is an issue where the Host Scan portion of the Cisco AnyConnect VPN client will incorrectly detect a copy of Faronics Antivirus installed on a client workstation if Deep Freeze is installed. Thi...

• Deep Freeze fails to install showing a "Windows Protected your PC" message when it fails.

  Symptoms When trying to install Deep Freeze on Windows 8, you receive a “Windows protected your PC” message. Problem You have downloaded Deep Freeze beta and before installation, you receive a message...

• What are the best practices for securing a workstation with Deep Freeze?

  Faronics recommends a few configuration steps to ensure that workstations can be fully protected by Deep Freeze including: Removing any restore points from the operating system prior to installing Dee...

• Creating an image with RECIMAGE fails with error 0x80070001

  Symptoms Running a command line tool, recimg.exe, to configure a custom recovery image for Windows to use when you refresh your computer, an error code 0x80070001 appears in the middle of creating a s...

• Deep Freeze Failed to install with error 0x00000004, how can I resolve / avoid this?

  This specific error indicates that the software installing Deep Freeze has had a problem with writing the configuration file to the hard disk. This can occur in a number of instances: Antivirus protec...

• What information is sent when activating Deep Freeze online?

  Deep Freeze version 7.6 and higher now includes a component that will require activation of the product either online or through the telephone. When performing an activation the following information ...