How do I update Deep Freeze Enterprise to the latest version?

Please note that that the current Customization Code must be known before this process begins.  Do NOT proceed with the upgrade process until this has been confirmed.  For more information on how to verify your code, please refer to
https://faronics.kayako.com/Knowledgebase/Article/View/187/0/how-do-i-test-the-validity-of-or-recover-from-a-lost-customization-code

Updating Deep Freeze Enterprise to the latest version consists of two steps:

• Step 1 – Update the Deep Freeze Enterprise Console and Administrator.
• Step 2 – Update the client workstations.

Please login to your organization's Faronics Labs page to download the latest version of the software, and the most up-to-date license key available for your organization.  

Prior to beginning the upgrade process, close the Enterprise Console, if running, and shut down network connections using the exit options menu.  Please ensure any Deep Freeze-related programs or services are not running as this will cause the process to fail.  This can be quickly double-checked by running "Task Manager".  Under the "Processes" or "Details" section, kill any of the following if seen running:  "DFconsole.exe", "DFAdmin.exe", or "DFServerservice.exe".


Step 1 – Updating the Deep Freeze Enterprise Console and Administrator.

To update your Console and Administrator, there are two options:

a. Attended installation: 

• Right click on the downloaded package (Faronics_DFE.zip), and extract the files inside.
• Right click on the "DFEnt.exe" file, and select the option to 'Run as Administrator".  
• The installer will detect that Deep Freeze Enterprise is installed on the system.  Follow the prompts to complete the upgrade.  The new license key will need to be entered when prompted.  Depending on the version of Deep Freeze Enterprise that is currently installed, it may also be required to re-enter the customization code as the last step in the upgrade process.  

This method will update the Configuration Administrator, the Enterprise Console, and any Deep Freeze-created files (Workstation Installers, Seeds, or Configuration Files) that are situated in the default save location:

C:\Program Files\Faronics\Deep Freeze Enterprise\Install Programs  (32-bit)
C:\Program Files (x86)\Faronics\Deep Freeze Enterprise\Install Programs (64-bit)

b. Unattended installation:

The Deep Freeze Enterprise installer allows command line upgrades:

<Path to File>\DFEnt.EXE /update=”customization code” dfupdate.log

This method will also update the Configuration Administrator, the Enterprise Console, and any Deep Freeze files (workstation installers, seeds, or configuration files) that are situated in the default save location:

C:\Program Files\Faronics\Deep Freeze Enterprise\Install Programs  (32-bit)
C:\Program Files (x86)\Faronics\Deep Freeze Enterprise\Install Programs (64-bit)

Please note, the “customization code” is the Customization Code used during the original installation of the Deep Freeze Enterprise product.  The Customization Code should only be placed within quotes if there are any spaces in the code.  If you have any issues with the upgrade process using the command line, the dfupdate.log will display any errors that were encountered.

ex.  'Deep Freeze' requires the use of quotes in the command line.  'DeepFreeze' as your customization code does not.

Step 2 – Updating the client workstations. 

Once the management tools have been updated, the next step is to update the Deep Freeze Enterprise clients on the workstations.

a. Workstations running Deep Freeze Enterprise 7.60 or higher:

The recommended method is to use the "Update" action in the Deep Freeze Enterprise Console.  It can be applied to one or a group of machines.  As a best practice, we recommend testing this upgrade on a single machine before proceeding to the larger group. 

This will push down a blank installer filer that will upgrade the program binaries on the workstation, without modifying the configuration settings.  Deep Freeze will automatically thaw the machine, apply the upgrade, and reboot the machine back into a frozen state when completed.  Due to the machine restarting several times during this automated process, please do not launch this if the machine is in use as user data loss can occur.

b. Workstations running editions of Deep Freeze Enterprise older than 7.60:

The recommended process for updating the client workstations is:

1. Thaw the workstation(s).
2. Use the "Uninstall (leave seed)" option to remove the installed client.
3. Ensure that you have created or have an existing "Deep Freeze Workstation Install Program" (DFWks.exe by default) updated to the latest version being used.  This can be done by re-saving the file in the Deep Freeze Configuration Administrator.
4. Install the updated Deep Freeze client using the "Install" command.  You will be prompted to select a "Deep Freeze Workstation Install Program".  Please ensure the the file matching your desired settings is used as this will modify any existing configuration on the workstation.

If there are any issues during the upgrade process, please contact Faronics Technical Support for further assistance.