This section of our Knowledgebase collects articles specific to our Deep Freeze Enterprise and Standard products.
Faronics cannot recover a Customization Code that has been lost or misplaced. Unfortunately, the Faronics Technical Support team is unable to extract the Customization Code. However, you can do some ...
When you Move or have significant hardware or OS changes the Deep Freeze Console / Configuration Administrator you have to Authorize Using a One Time Password OTP Token to get into Deep Freeze Console...
Overview In some cases when administrators send the command to removeAllThwspace from a computer running Deep Freeze Mac, it is possible for the ThawSpaces to be removed but still remain listed in the...
Faronics Recommends configuring 3rd party antivirus software to update during a maintenance window configured within Deep Freeze so that antivirus updates can be applied to the system periodically. Fa...
Update from the Enterprise Console Prior to moving or decommissioning the original Deep Freeze Enterprise Console open your existing workstation installation file or configuration file (to maintain yo...
Faronics Antivirus requires Deep Freeze 7.x or higher to be installed. Workstations running older versions of Deep Freeze must first be updated to the latest version before the Core Agent or the Anti...
This occurs due to a security feature of Deep Freeze. If the Deep Freeze Enterprise Console detects that it has been moved to a new computer, it will re-request authorization to run. This is to preven...
Deep Freeze is compatible with nearly all hardware and software available on the market today. The product is tested extensively to ensure that no issues are found during day-to-day use. A list of kno...
The Customization Code is a unique key provided by the customer. It makes every installation of the software unique and prevents a rogue user from taking control of the workstations running Deep Freez...
There are no backdoor passwords to Deep Freeze. Faronics cannot recover lost, forgotten, changed, or otherwise misplaced passwords or Customization Codes. For Deep Freeze Enterprise: Using our unique ...