Deep Freeze

This section of our Knowledgebase collects articles specific to our Deep Freeze Enterprise and Standard products.

• Why does Deep Freeze disable hibernation?

  Update: As of Deep Freeze, 8.70 hibernation is supported in the product. Customers who update to the latest release will be able to take advantage of hibernation and other features of windows that rel...

• How can I provide people with a console that can only perform specific actions to manage Deep Freeze?

  It is possible to generate a limited console that does not have the full feature set of the Enterprise Console using the Console Customizer that ships with Deep Freeze Enterprise. The Console Customiz...

• How do I test if I have the right customization code?

  Faronics cannot recover a Customization Code that has been lost or misplaced. Unfortunately, the Faronics Technical Support team is unable to extract the Customization Code.  However, you can do some ...

• Using a One Time Password OTP Token to Move or Authorize the Deep Freeze Console / Configuration Administrator.

  When you Move or have significant hardware or OS changes the Deep Freeze Console / Configuration Administrator you have to Authorize Using a One Time Password OTP Token to get into Deep Freeze Console...

• Mac OS X Thawspaces may remain listed after removal via Apple Remote Desktop

  Overview In some cases when administrators send the command to removeAllThwspace from a computer running Deep Freeze Mac, it is possible for the ThawSpaces to be removed but still remain listed in the...

• How Do I Redirect AntiVirus Definition Updates?

  Faronics Recommends configuring 3rd party antivirus software to update during a maintenance window configured within Deep Freeze so that antivirus updates can be applied to the system periodically. Fa...

• How do I change the IP address of the Enterprise Console

  Update from the Enterprise Console Prior to moving or decommissioning the original Deep Freeze Enterprise Console open your existing workstation installation file or configuration file (to maintain yo...

• What is the process for installing Faronics Anti-Virus in an environment with older versions of Deep Freeze Enterprise installed?

  Faronics Antivirus requires Deep Freeze 7.x or higher to be installed. Workstations running older versions of Deep Freeze must first be updated to the latest version  before the Core Agent or the Anti...

• What is Deep Freeze and how does it work?

  Deep Freeze is a software application that removes any changes made to a protected computer upon reboot....

• When launching the Configuration Administrator or the Enterprise Console I am prompted to activate the software with a One Time Password, why is this happening?

  This occurs due to a security feature of Deep Freeze. If the Deep Freeze Enterprise Console detects that it has been moved to a new computer, it will re-request authorization to run. This is to preven...