Deep Freeze

This section of our Knowledgebase collects articles specific to our Deep Freeze Enterprise and Standard products.

• Custom Deep Freeze configuration to avoid interference with Sassafras Software K2 Client

  NOTE: This document was originally published by Sasafrass Software. The URL for the original document is linked below; https://www.sassafras.com/hrl/7.4/tns/tn3704.html The K2 client, KeyAccess, write...

• Updating McAfee Endpoint Security during a Workstation Task

  Customers looking to update client systems running McAfee Endpoint Security can use the command below during a Batch File task to perform the update on a scheduled basis; C:\Program Files\McAfee\Endpo...

• Updating McAfee Endpoint Security during Deep Freeze Maintenance

  Overview This document will detail the recommended practice for configuring a McAfee Endpoint Security to update properly when Deep Freeze is protecting a workstation. Introduction Deep Freeze provide...

• Customers may have issues with workstation seeds when upgrading to 8.53 from previous versions.

  Problem In some cases customers may see workstations stop communicating with the Enterprise Console after upgrading to Deep Freeze 8.53 if they have only the Deep Freeze Seed installed on the client s...

• Deep Freeze & Support for Hyper-V Generation 2 Virtual Machines

  Issue: When installed Deep Freeze does not properly freeze a Hyper-V virtual machine running a Generation 2 virtual disk. To determine if your virtual machines are running as a Generation 1 or a Gener...

• Problems with systems running macOS not booting after installing software updates.

  Please note that updates to address this issue where released in the Deep Freeze Mac 6.21 release on April 24, 2018. During the installation of software updates some instances have been noted where th...

• Deep Freeze: Using PowerShell with DF Console Custom Actions

  Overview This document details the process of creating a Custom Action in Deep Freeze Enterprise Console using Windows PowerShell scripting technology IntroductionA Deep Freeze Action File is an XML f...

• Installation errror #01020000 when installing on Windows 10 Fall Creators Build

  When attempting to install Deep Freeze Enterprise 8.38 or earlier and Deep Freeze Standard 8.37 or earlier on a computer running Windows 10 Fall Creators build (1709) users may encounter a error indic...

• Why can't I see my workstations in the Deep Freeze Enterprise Console?

  Workstations failing to display in the console can have a number of underlying causes.  This document outlines a basic troubleshooting step by step you can use to self-diagnose the cause.  If at any p...

• Problems with BootCamp on NVME equipped Apple Hardware when running Deep Freeze.

  Faronics is aware of an issue impacting customers running Apple Hardware who run Windows on the Apple hardware using BootCamp. On systems configured with an NVME based SSD the operating system will fa...