Deep Freeze

This section of our Knowledgebase collects articles specific to our Deep Freeze Enterprise and Standard products.

• Configuration of Deep Freeze for use in a VMWare Horizon View VDI Pool

  Customers running Deep Freeze in conjunction with the VMWare Horizon View client may see client machines stop responding to the Horizon View Console when the systems have Deep Freeze installed in the ...

• Customers running Deep Freeze in VMWare Horizon view do not see the client machines as available for use.

  Customers running VMWare Horizon View and Deep Freeze may run into an issue where the client VM's will not show as available in the Horizon View Console. Customers may see an entry similar to the one ...

• Deep Freeze Enterprise Console launches minimized and cannot be opened

  Problem In some cases, the Deep Freeze Enterprise Console will open minimized and will not be able to be maximized. Issue This was an issue in  Deep Freeze 8.32 that was subsequently resolved with an ...

• Workstations running Deep Freeze Enterprise and McAfee’s Endpoint Security Software fail to connect to ePolicy Orchestrator Servers.

  Problem Systems running Deep Freeze and McAffe Endpoint Security or Virus Scan will fail to communicate with the ePolicy Orchestrator server resulting in systems not properly updating virus definition...

• Updating McAfee Endpoint Security during a Workstation Task

  Customers looking to update client systems running McAfee Endpoint Security can use the command below during a Batch File task to perform the update on a scheduled basis; C:\Program Files\McAfee\Endpo...

• Customers may have issues with workstation seeds when upgrading to 8.53 from previous versions.

  Problem In some cases customers may see workstations stop communicating with the Enterprise Console after upgrading to Deep Freeze 8.53 if they have only the Deep Freeze Seed installed on the client s...

• Deep Freeze Certificate of Networthiness (CoN)

  This KB article contains a copy of the Certificate of Networthiness (CoN) for Deep Freeze 8.x....

• Custom Deep Freeze configuration to avoid interference with Sassafras Software K2 Client

  NOTE: This document was originally published by Sasafrass Software. The URL for the original document is linked below; https://www.sassafras.com/hrl/7.4/tns/tn3704.html The K2 client, KeyAccess, write...

• Updating McAfee Endpoint Security during Deep Freeze Maintenance

  Overview This document will detail the recommended practice for configuring a McAfee Endpoint Security to update properly when Deep Freeze is protecting a workstation. Introduction Deep Freeze provide...

• How do I move my Deep Freeze Enterprise Console to another machine?

  You've been visited by some generous technology elves and now have a new server setup.  The process for migrating your existing Deep Freeze Enterprise Console to the new server will depend on what met...