Knowledgebase: Faronics Products > Deep Freeze
Antivirus Software & Deep Freeze Enterprise / Deep Freeze Standard
Posted by Adam Zilliax on 12 October 2021 12:52 PM

This document will detail the required exceptions that need to be in place for the operation of the Deep Freeze product on a client system.

The way that Deep Freeze interfaces with client systems may cause some antivirus software to flag the application as suspicious resulting in unexpected behavior.

To ensure the proper operation of Deep Freeze the following folders, any files that they contain, as well as the specific files listed need to be configured as exceptions in your Antivirus Software;

Deep Freeze Enterprise (Enterprise Console & Configuration Admin).

  • C:\Program Files (x86)\Faronics
  • C:\Program Files (x86)\Faronics\Deep Freeze Enterprise
  • C:\Program Files (x86)\Faronics\Deep Freeze Enterprise\DefaultRules
  • C:\Program Files (x86)\Faronics\Deep Freeze Enterprise\DfCfgData1270017725
  • C:\Program Files (x86)\Faronics\Deep Freeze Enterprise\DfCfgData1270017725\DF Cfgs
  • C:\Program Files (x86)\Faronics\Deep Freeze Enterprise\Install Programs
  • C:\Program Files (x86)\Faronics\Deep Freeze Enterprise Server
  • C:\Program Files (x86)\Faronics\Deep Freeze Enterprise Server\defs
  • C:\Program Files (x86)\Faronics\Deep Freeze Enterprise Server\DfCfgData7725
  • C:\Program Files (x86)\Faronics\Deep Freeze Enterprise Server\DfCfgData7725\AV Cfgs
  • C:\Program Files (x86)\Faronics\Deep Freeze Enterprise Server\DfCfgData7725\AV4 Cfgs
  • C:\Program Files (x86)\Faronics\Deep Freeze Enterprise Server\DfCfgData7725\DF Cfgs

Deep Freeze Client (Installed on Protected Machines)

  • C:\Program Files (x86)\Faronics\Deep Freeze
  • C:\Program Files (x86)\Faronics\Deep Freeze\Install C-0
  • C:\Program Files (x86)\Faronics\Deep Freeze\Install C-0\_$Df
  • C:\DFInstall.log
  • C:\Persi0.sys
  • C:\Persis0.dsk
  • C:\Windows\System32\drivers\DeepFrz.sys
  • C:\Windows\System32\drivers\DfDiskLo.sys
  • C:\Windows\System32\drivers\DFFilter.sys
  • C:\Windows\System32\drivers\FarDisk.sys
  • C:\Windows\System32\drivers\FarSpace.sys

Further to these exceptions, any 3rd party security software should be disabled when updating or installing Deep Freeze components on a client system.

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