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Latest Updates
Problems with updating macOS to 11.3 using Deep Freeze Maintenance Tasks
Posted by Adam Zilliax on 27 April 2021 09:26 AM

Faronics is currently aware of and investigating issues being reported with updating systems running macOS to version 11.3.

The issue appears to be triggered when client systems are updated using the maintenance tasks in the Deep Freeze Mac product, and shows as the affected machines not exiting the maintenance task period.

If you are impacted by this issue please raise a support ticket with us by emailing support@faronics.com so that we can track this issue and advise our developers of

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Problems with enrolling Android Devices into Faronics MDM
Posted by Adam Zilliax on 15 April 2021 07:43 AM

Faronics is aware of an issue impacting customers who are trying to enroll Android devices into the Faronics MDM platform. Our developers are working on resolving this issue and we will post an update here when the issue is resolved.

If you are currently impacted by this issue please reach out to support@faronics.com and we will open a ticket for this issue.

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Customers reporting issues accessing Deep Freeze Cloud in some regions.
Posted by Adam Zilliax on 22 February 2021 07:20 AM

Update : As of about 1:00pm Pacific Time the issues accessing the Deep Freeze service should be resolved. The team is still monitoring the service for issues and will be actively monitoring the service to ensure there are no further interuptions.

We are aware of reports from some customers indicating that they are having problems accessing our Deep Freeze Cloud service. Our operations team is looking into this issue and are working to resolve the problems. 

If you are running into

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Deep Freeze Compatibility with Apple Silicon
Posted by Adam Zilliax on 09 February 2021 12:38 PM

We have had a number of customers contacting us asking if Deep Freeze is compatible with the latest Apple Silicon based hardware.

The answer is yes, provided that you are using the latest release of the software. There is however an issue with Deep Freeze performing Apple software updates on Apple Silicon. This occurs when the devices running Apple Silicon prompt for a second password when downloading updates. Users on Apple Silicon should not enable Apple software update in a Deep

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Holiday Season Hours - December 2020
Posted by Adam Zilliax on 23 December 2020 10:57 AM

The Faronics Support team would like to wish all our customers a happy holiday season.

The support team will be closed from December 24th @ 11:00 am Pacific Time and on December 25th. Staff will be back in the office to assist customers starting on December 28th.

The Support Team will also be closed from December 31 @ 11:00 am Pacific Time and on January 1st for New Years Day.

Team members will be back in the office on January 4th, 2021. 

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