Faronics has been made aware of reports of difficulties in running Adobe After Effects on systems running macOS Catalina and Deep Freeze 7.2. This issue presents itself as a failure of the Adobe product to launch with an error message indicating “After Effects can’t continue: unexpected failure during application startup”.

We just wanted to remind customers that the Faronics Antivirus 4.21 was released and it contains a update that is required for customers to continue to get updated definition files on their workstations.

We previously posted about this here;

https://faronics.kayako.com/News/NewsItem/View/213/faronics-antivirus-421

If you have questions on the update process

The Faronics Support team want to wish all our users a happy new year!

For your reference the support department will be closed for January 1st, 2020, and we will closing early on December 31, 2019 in recognition of New Years Eve.

UPDATE @ 9:15AM - Our team has indicated that the issue has been resolved and normal operation should be resuming now. Please let the support team know if you have any issues that are still pending.

We have been made aware of a number of our customers that are seeing issues with the Deep Freeze Cloud at this time. Or engineers are looking into the matter and are working to resolve the issues that are being reported. If you are currently seeing issues where

We released a new version of our Faronics AV for Core, DFE, and Deep Freeze Cloud over the past couple of weeks. In addition to bug fixes, we've addressed a very important issue that is worth noting; 

This update addresses an issue where the Anti-Virus definitions will cease to update on December 31, 2019. Please ensure you update to the latest available version.