What can we help you with?

 Knowledgebase
Latest Updates
Deep Freeze cloud - Problems accessing service. UPDATED Sept 6, 2018 @ 9:10AM
Posted by Adam Zilliax on 06 September 2018 09:09 AM
Update: All Service are online and operating normally at this time. If you are having any issues accessing the platform please let us know ASAP.

Our support team has currently been made aware that some of our customers are reporting issues with accessing the Deep Freeze Cloud website. Our operations team is looking into this issue now and we will provide further updates as we get more details.
Read more »

Update on Deep Freeze Mac and support for APFS
Posted by Adam Zilliax on 23 August 2018 09:01 AM

As our macOS users are aware Apple introduced a new file system with the release of macOS High Sierra and made it the default file system for several types of systems during the upgrade process. This has caused much difficulty for users of Deep Freeze since Deep Freeze did not support APFS at the time since it is a much different file system than what came before.

We are now nearing a point where we will be releasing a beta version of Deep Freeze Mac that will support APFS file
Read more »

Our operations team has let us know that some customers may be having issues with enrolling iOS devices into the Deep Freeze Cloud MDM. At this time the issue appears to be affecting customers logging into www1.deepfreeze.com.

If you are having issues please let the support team know (support@faronics.com) so that we can open a support ticket for you and update you on the status of this issue as we get more information back from our team.
Read more »

Issues enrolling iOS devices into Deep Freeze Cloud - Resolved
Posted by Adam Zilliax on 31 July 2018 01:30 PM
Update: 9:54pm Pacific Time Tuesday July 31, the issue has been resolved and users should now be able to enroll devices without issue. If you are still having problems please contact the support team (support@faronics.com)



Our operations team is currently investigating a reported issue where customers on one of the Deep Freeze Cloud servers are unable to enroll iOS devices into the platform.

As we get
Read more »

Resolved : Issue where computers where thawed in the Deep Freeze Cloud
Posted by Adam Zilliax on 13 June 2018 05:21 AM
This morning a fix has been pushed to our production servers to address our previously reported issue where workstations could not be protected (frozen) using Deep Freeze Cloud. As previously mentioned this issue was due to our software incorrectly believing that the workstations license had expired on the client machine.

The update will automatically apply on a restart, during user login, or during the Cloud Agent heartbeat. If the computer is Thawed, you will need to send a
Read more »