Update : As of about 1:00pm Pacific Time the issues accessing the Deep Freeze service should be resolved. The team is still monitoring the service for issues and will be actively monitoring the service to ensure there are no further interuptions.

We are aware of reports from some customers indicating that they are having problems accessing our Deep Freeze Cloud service. Our operations team is looking into this issue and are working to resolve the

We have had a number of customers contacting us asking if Deep Freeze is compatible with the latest Apple Silicon based hardware.

The answer is yes, provided that you are using the latest release of the software. There is however an issue with Deep Freeze performing Apple software updates on Apple Silicon. This occurs when the devices running Apple Silicon prompt for a second password when downloading updates. Users on Apple Silicon

The Faronics Support team would like to wish all our customers a happy holiday season.

The support team will be closed from December 24th @ 11:00 am Pacific Time and on December 25th. Staff will be back in the office to assist customers starting on December 28th.

The Support Team will also be closed from December 31 @ 11:00 am Pacific Time and on January 1st for New Years Day.

Team members will be back in the office on January 4th, 2021. 

Faronics is pleased to announce the release of Deep Freeze 8.62.

This release addresses a number of issues including;

• Deep Freeze workstation installer blocks installation when Windows Update system history has permanent entries with ‘in-progress’ status. 
• Deep Freeze workstation cannot boot Frozen when Windows Update system history has permanent entries with ‘in-progress’ status. 
• Resolved an issue where Deep Freeze Enterprise console

Faronics is pleased to announce the availability of Deep Freeze Mac 7.30.

This release includes support for the recent release of Big Sur, but does not at this time include support for the new Apple Silicon hardware.

This update can be downloaded from Faronics Labs for customers in North America, or Faronics Customer Center for our international customers.