Recently Faronics Anti-Virus accidentally flagged the Deep Freeze service causing the product to become unresponsive. While this issue has now been addressed in the latest definitions we have added exceptions to our Cloud-based customer’s policies as an additional step to help prevent this issue from occurring in the future.

Customers who are using our Deep Freeze

Like most organizations, Faronics is impacted by the situation developing due to the COVID-19 virus that is currently spreading across the globe.

In order to ensure the safety of our staff members and the communities that we live in we have activated a number of measures over the last two weeks to allow our staff members to work from home to ensure that we are doing our part in helping to slow the spread of

We've just released a new version of Insight that incorporates the following enhancements. 

Mac Updates

• Added support for macOS 10.15 (Catalina). Apple added additional system security requirements into Catalina that were affecting certain features of Insight.

Microsoft officially ended Windows XP support in 2014, and, it is now time for Faronics to officially drop support for Windows XP.

Our official cut off date will be April 1st, 2020. On this date the following will occur;

• Systems running Windows XP that have the Deep Freeze Cloud Agent installed will stop communicating with Deep Freeze Cloud.
• Systems running Windows XP will no longer be

Faronics has been made aware of reports of difficulties in running Adobe After Effects on systems running macOS Catalina and Deep Freeze 7.2. This issue presents itself as a failure of the Adobe product to launch with an error message indicating “After Effects can’t continue: unexpected failure during application startup”.