What can we help you with?



 
 Knowledgebase
Latest Updates
Our operations team has let us know that some customers may be having issues with enrolling iOS devices into the Deep Freeze Cloud MDM. At this time the issue appears to be affecting customers logging into www1.deepfreeze.com.

If you are having issues please let the support team know (support@faronics.com) so that we can open a support ticket for you and update you on the status of this issue as we get more information back from our team.
Read more »

Issues enrolling iOS devices into Deep Freeze Cloud - Resolved
Posted by Adam Zilliax on 31 July 2018 01:30 PM
Update: 9:54pm Pacific Time Tuesday July 31, the issue has been resolved and users should now be able to enroll devices without issue. If you are still having problems please contact the support team (support@faronics.com)



Our operations team is currently investigating a reported issue where customers on one of the Deep Freeze Cloud servers are unable to enroll iOS devices into the platform.

As we get
Read more »

Resolved : Issue where computers where thawed in the Deep Freeze Cloud
Posted by Adam Zilliax on 13 June 2018 05:21 AM
This morning a fix has been pushed to our production servers to address our previously reported issue where workstations could not be protected (frozen) using Deep Freeze Cloud. As previously mentioned this issue was due to our software incorrectly believing that the workstations license had expired on the client machine.

The update will automatically apply on a restart, during user login, or during the Cloud Agent heartbeat. If the computer is Thawed, you will need to send a
Read more »

Thawed computers in Deep Freeze Cloud
Posted by Adam Zilliax on 12 June 2018 11:22 AM
Update; 5:12AM Pacific Time : An update to address this issue has been pushed to our production servers. This update will be applied the next time that the workstation is rebooted, or at the next policy refresh. Once the fix is in place the systems can be rebooted into a frozen state. 



We discovered an issue today where computers with Deep Freeze Cloud installed might end up in Thawed State. The issue only affects customers that upgraded to
Read more »

Deep Freeze 8.53 Standard Released
Posted by Adam Zilliax on 28 May 2018 10:28 AM
Faronics is happy to announce the release of Deep Freeze Standard 8.53

This release incorporates a number of fixes as listed here;

http://www.faronics.com/document-library/document/deep-freeze-standard-release-notes

Customers can download the updated release through our Faronics Labs or 
Read more »