Knowledgebase
Faronics provides toll free technical support via phone at the
following numbers;
* Telephone (USA/Canada): 1-800-943-6422 x 1
* Telephone (International): +1-604-637-3333 x 1
Support can be reached via email to;
* support@faronics.com
Additio...
In some cases, Faronics may request that you configure your computer
to produce a full memory dump. In order to do so follow the
instructions below;
*
Right-Click on the start menu and select the System option.
* In the About window that is shown sc...
UPDATE
_THIS ISSUE WAS RESOLVED WITH THE RELEASE OF DEEP FREEZE 8.62 ON
DECEMBER 9, 2020. FARONICS RECOMMENDS THAT CUSTOMERS UPDATE TO THE
LATEST RELEASE TO ADDRESS THIS SPECIFIC PROBLEM. UPDATED VERSIONS OF
THE DEEP FREEZE PRODUCT CAN BE DOWNLOADED EITH...
As Antivirus and AntiMalware production evolves security vendors are
implementing features that allow the software to be run in isolation
before running on a live system to ensure that they can properly
analyze the actions taken by each product on a syste...
Problem;
Customers have reported issues running reports using Power Save and
Faronics Core when the reporting period is later than June 23, 2019.
Solution;
A fix for this issue has been posted here;
https://faronics-support.s3.amazonaws.com/Power+Save...
PROBLEM
In some cases the Deep Freeze Enterprise Console will open
minimized and will not be able to be maximized.
ISSUE
This was an issue in Deep Freeze 8.32 that was subsequently
resolved with a updated version of the Enterprise Console. Customers
sho...
With the release of Deep Freeze Mac 7.x we Deep Freeze Mac is
currently able to support Fusion Drives on systems that are running
Mohave and have the APFS file system configured on the Fusion Drive.
Due to the way that Fusion Drive equipped systems worke...
Customers using WINSelect to protect client machines may experience
issues where the LogMein application cannot start properly while
WINSelect is enabled.
This occurs due to the way that the LogMein application elevates
privileges on the client machine. ...
Customers upgrading systems running macOS to High Sierra or Mohave
with Deep Freeze Mac installed may run into issues after the
installation process as the installation process. Due to the potential
for the disk to convert from the existing file system to...
NOTE: THIS DOCUMENT WAS ORIGINALLY PUBLISHED BY SASAFRASS SOFTWARE.
THE URL FOR THE ORIGINAL DOCUMENT IS LINKED BELOW;
https://www.sassafras.com/hrl/7.4/tns/tn3704.html
The K2 client, KeyAccess, writes data to local private files in order
to remember im...
Microsoft has released a patch on January 3rd 2018 to implement
mitigation steps for the vulnerabilities described in CVE-2017-5753,
CVE-2017-5715, and CVE-2017-5754 (otherwise known as the Spectre and
Meltdown Vulnerabilities).
This update patch implem...
Workstations failing to display in the console can have a number of
underlying causes. This document outlines a basic troubleshooting
step by step you can use to self-diagnose the cause. If at any
point, you are unclear of what to do next, please contac...
You've been visited by some generous technology elves and now have a
new server setup. The process for migrating your existing Deep
Freeze Enterprise Console to the new server will depend on what method
your workstations use to connect to the Enterprise ...
With the release of Deep Freeze Mac 7.0 this process is no longer
required to support a system running macOS High Sierra, or Mohave.
Customers wishing to run Deep Freeze on a system running macOS with a
APFS formatted volume should upgrade to Deep Freeze ...
Issue: When installed Deep Freeze does not properly freeze a Hyper-V
virtual machine running a Generation 2 virtual disk.
To determine if your virtual machines are running as a Generation 1 or
a Generation 2 machine run the following command in Power Sh...
Attempting to install Deep Freeze Mac on SSD devices manufactured by
Other World Computing results in machines that cannot be configured in
a way that allows the internal device to be frozen.
This stems from the OWC devices identifying themselves as an e...
Customers may have difficulties installing updated versions of the
Deep Freeze Enterprise Console on servers running 32bit versions of
Windows Server 2008 or Windows Vista.
During the install process systems running the 32bit version of
Windows Server 20...
Customers attempting to install Deep Freeze on systems configured with
Dell Data Protection Disk Encryption enabled may encounter issues with
systems being unable to properly boot after the install process. This
occurs due to a conflict between the encryp...
Faronics has noted a behavior in the current version of Faronics
Antivirus (4.x) that can result in the log files filling up the disk
space allocated for the storage of Antivirus Definition updates on
client machines.
When this occurs, the system may be...
PROBLEM
After installing Deep Freeze the Windows Store cannot be accessed to
download updated applications.
CAUSE
After installing Deep Freeze the Windows Update service is suppressed
to prevent the install of updates and other changes while Deep Fre...
In Deep Freeze 8.35 and higher a change in behaviours was introduced
to better allow for the control of the Windows Update process on
protected machines. Due to this change machines running Deep Freeze
may see the Windows Update Service and the Background...
In some instances customers have reported issues with the Insight 8.0
release that manifest as crashes in the Teacher Console when
attempting to interact with the Student workstations. These crashes
commonly occur when trying to show the student or teache...
Currently at this time WINSelect does not support the Microsoft Edge
browser.
* Control of the browser including, but not limited to, network
control and the ability to restrict access to portions of the
application itself are not currently able to be ...
OVERVIEW
Customers running Anti-Executable Enterprise or WINSelect Enterprise
on Windows 10 may experience issues with using the keyboard or mouse
on the client workstations after upgrading to the Windows 10
Anniversary Edition (Build 1607).
WORKAROUND...
In testing Faronics has found that the installation of the Anniversary
Update on machines running Anti-Executable can result in a
workstations being unable to be accessed once the upgrade process is
complete.
The upgrade process results in a number of k...
Deep Freeze 8.31 made several enhancements to license activation to
curb piracy and over-deployment issues. Moving forward, the
workstation must connect either via the local console or directly to
the Faronics Activation server to authenticate the license...
OVERVIEW
This document will detail guidelines for configuring Microsoft's
BgInfo to display Deep Freeze client information.
INTRODUCTION
Deep Freeze provides administrators with a solution to protect
endpoints from changes by removing all changes on...
Usage Stats is a component of the Deep Freeze Cloud product suite that
can track the use of managed computers and can provide reporting
indicating;
* What applications are being used, including time, number of users,
and number of computers that the a...
OVERVIEW
When running Windows 8 users who have configured the operating sytstem
to be protected by Deep Freeze may find that the operating system will
not allow them to boot an operating system other than the default one.
This occurs due to changes in t...
OVERVIEW
This document describes design aspects of User Defined Groups
filtering enhancement, which was introduced in version 8.20 of Deep
Freeze Enterprise Console.
INTRODUCTION
In Deep Freeze Console versions below 8.20 there was a User Defined
Grou...
Below is a table outlining the system requirements for Faronics Core
for deployments of specific size ranges.
CORE CONSOLE SERVER
Deployment Size
0 - 500
2000 -5000
10,000 +
Processor
P4 2.8 GHZ +
Core 2 Duo 2.4 + / Core 2 Quad 2.4 +
Du...
The video below contains a brief overview of the Deep Freeze
Connector, including how to install the software and how to manage
your workstations from the Deep Freeze Cloud.
Overview
The whitepaper attached to this KB article details how to configure
SCCM and Deep Freeze Enterprise to work in conjunction with each
other. The document details:
* Creating Collections in SCCM using information provided by Deep
Freeze.
* ...
OVERVIEW
This document provides solutions and recommendations for redirecting
Microsoft account user profile with OneDrive on Windows 8.1 using
Faronics Data Igloo 2.1.
INTRODUCTION
Windows 8.1 makes it easier to save and work with files on the
OneD...
PROBLEM:
On machine with freshly installed or upgraded Windows 8.1 IE 11 does
not respect network restrictions setup in Faronics WINSelect.
SOLUTION:
To make the WINSelect network restriction feature compatible with IE
11 on Windows 8.1 following Wi...
PROBLEM
When accessing Deep Freeze cloud a message is shown indicating that a
updated version of Internet Explorer should be used to access the
site.
RESOLUTION
This issue will occur if you are accessing Deep Freeze Cloud with
Compatibility mo...
OVERVIEW
This document details the process of creating a Custom Action in Deep
Freeze Enterprise Console using Windows PowerShell scripting
technology
INTRODUCTION
A Deep Freeze Action File is an XML file that allows end users to
define additi...
Problem Steps recorder is a utility built into Windows 7 and Windows
8 that allows the user to record the steps they are taking on a
workstation when a problem occurs. This allows the user to clearly
communicate what steps are being taken to replicate ...
This document describes how to redirect Bitdefender Endpoint Security
Antivirus on XP, Vista, Windows 7, Windows 8 workstations using Data
Igloo.
PROBLEM DESCRIPTION
Folder redirection requires a physical relocation of the folder onto
Thawed location...
CAUSE
There are few reasons why this message could appear:
* Workstation had an antivirus program installed on machine and
after uninstalling it, components are left behind preventing VBScripts
from running.
* Vbscript.dll is not registered p...
On the teacher or student machine, you can edit a registry key to
specify the IP Subnet to use.
32-Bit Windows
HKEY_LOCAL_MACHINE\Software\Insight\IPSubnet
HKEY_LOCAL_MACHINE\Software\Insight\IPSubnetMask
64-Bit Windows
HKEY_LOCAL_MACHINE\SOFTWARE\Wow64...
OVERVIEW
The installation of Microsoft Update KB2840628 results in the Core
Server no longer being able to start.
DETAILS
The recent Microsoft patch KB2840628 has been identified as causing
an issue when Faronics Core attempts to access it's d...
Overview
Recently Apple has been shipping computers with Core Storage enabled
on them, this results in an error being shown when the users attempt
to install Deep Freeze Mac on the workstation. Core Storage is
shipping enabled by default on many new Mac...
SUMMARY
In some cases workstations running Deep Freeze may lose connection to
the domain and be unable to logon until re-joined to the domain.
This issue was resolved with the release of Deep Freeze 5.91 and the
information below will be appplicable t...
OVERVIEW
This document describes Deep Freeze compatibility issues in nComputing
environments.
PROBLEM DESCRIPTION
On some models of nComputing devices Faronics Products such as Deep
Freeze may not be able to mount ThawSpaces or StorageSpaces when th...
SUMMARY:
When Automatic Login is enabled for a user, and the user is mapped to
user ThawSpace, the OS may create user's home folder.
PRODUCT:
Deep Freeze Mac 5.7 and earlier versions.
DESCRIPTION:
If Automatic Login is enabled for a specific user and th...
PROBLEM
When WINSelect is installed some applications refuse to allow
multiple copies to be printed.
ISSUE
This is a known issue with WINSelect at this time that prevents some
applications such as Microsoft Office from being able to print
mult...
In some cases administrators may wish to retain the event logs on a
Windows computer running Deep Freeze for diagnostic or auditing
purposes. On a frozen machine the event logs can be retained by
creating a second partition and instructing the operatin...
Full disk encryption utilities are often transparent and generally
will work with Deep Freeze without an issue.
We do not recommend using file-based encryption utilities as their
misconfiguration may restrict a resource which Deep Freeze needs to
properl...
In some cases reports run in Anti-Executable 5.1 may show blank data
when they are run. This issue occurs in some cases when upgrading from
Anti-Executable 5.0.
WORKAROUND
* Close All Faronics Core Consoles connected to the Faronics Core
Server, i...
Insight requires that the licensed version of the software be
installed over top of the demo version.
* Update the teacher console by installing the licensed version of
the software over top of the demo version.
* Change the teacher channel to c...
Insight has the same 30 day evaluation limit that other Faronics
products do. There are however some features of the product that are
limited in the demo version in addition to the 30 day time limit.
* The channel for the Insight Demo is limited to...
The Deep Freeze MSI Converter allows the user to convert the Deep
Freeze Workstation Install Program (DFWks.exe) executable file into a
Windows Installer (.MSI) file format. The Windows Installer executable
program that interprets packages and installs...
The following procedure was provided by Bloomberg, for support and
assitance in implementing this process please contact Bloomberg
support at HTTP://WWW.BLOOMBERG.COM/NOW/CONTACTS/
[HTTP://WWW.BLOOMBERG.COM/NOW/CONTACTS/]
* Reboot the system Thawed
...
OVERVIEW
This document will detail the recommended practice for configuring a
3rd party antivirus solution to update properly when Deep Freeze is
protecting a workstation.
INTRODUCTION
Deep Freeze provides administrators with a way to protect
workst...
OVERVIEW
This document will detail the recommended practice for configuring a
3rd party antivirus solution to update properly when Deep Freeze is
protecting a workstation.
INTRODUCTION
Deep Freeze provides administrators with a way to protect workst...
OVERVIEW
This document will detail the recommended practice for configuring a
3rd party antivirus solution to update properly when Deep Freeze is
protecting a workstation.
INTRODUCTION
Deep Freeze provides administrators with a way to protect workst...
OVERVIEW
This document will detail the recommended practice for configuring a
3rd party antivirus solution to update properly when Deep Freeze is
protecting a workstation.
INTRODUCTION
Deep Freeze provides administrators with a way to protect workst...
OVERVIEW
This document will detail the recommended practice for configuring a
3rd party antivirus solution to update properly when Deep Freeze is
protecting a workstation.
INTRODUCTION
Deep Freeze provides administrators with a way to protect
...
In some editions of the Insight users guide the instructions for
setting up the AD Secure mode incorrectly state two different possible
names for the Insight Teachers domain user group. The correct name for
the domain user group is:
"Insight Teacher...
The Faronics Core Console can be used to detect workstations which do
not have the Faronics Core Agent installed and are marked as
unmanaged.
If your management system and your clients are connected to a domain,
the 'LDAP Connection' option can be use...
In computer labs where users may log onto any workstation using
personalized local profiles, installing Deep Freeze may cause
difficulties as changes, including newly created profiles, are removed
when Deep Freeze is in an enabled state and the worksta...
Profiles and folder data on a Windows workstation can be retained even
with Deep Freeze installed when redirected onto a Thawed area.
To retain data, you will first need to ensure that you have a location
that is not protected by Deep Freeze where the u...
Users in Deep Freeze Mac can be moved to a Thawed location to allow
users to save data in the users home folder. This process can be done
through the Deep Freeze Mac product directly and does not require any
3rd party tools.
To move the users home f...
OVERVIEW
During a Deep Freeze workstation installation on a Windows system,
you may receive a message indicating that Deep Freeze does not support
drives which are larger than 2 terabytes.
This dialog will prevent the installation of Deep Freeze on ...
When upgrading Faronics Core agent vai GPO you may encounter an error
where the installation fails with a status of "User Canceled
Installation" shown in the event logs. This occurs when a password is
set on the install of the Faronics Core Agent and t...
Faronics products are designed to be deployed using their own native
tools. We do provide a set of options that can push an install to
workstations using 3rd party tools. Any tool that can run commands
remotely on a workstation is capable of deploying Far...
Please ensure that either a wireless card or internet cable is
attached and set up properly to your Vernier LabQuest device. If you
are not connected to your labs computer network then there is no way
for the Insight Teacher console to locate and interact...
Windows Multipoint Server does not provide a unique identifier for
each station that it communicates with, as such the classroom layout
feature of Faronics Insight does not work with Windows Multipoint
Server.
Faronics Insight makes use of a number of static and dynamic ports;
* Static Ports - 796, 1053
* Dynamic Ports - 41952 to 65535
Both the static ports and dynamic ports will need to be open to
accept traffic from workstations running the Teacher...
Faronics supports the use of Insight on systems running nComputing
hardware with the following versions of the vSpace client software on
an officially supported operating system:
L-SERIES HARDWARE
X-SERIES HARDWARE
U-SERIES M-SERIES
V...
When WINSelect is configured to block hotkeys, specifically the
WINDOWS-L key combination, the ability of the workstation to enter
into a locked state will be disabled. This will show with the
following behaviours;
* Workstations will not prompt for p...
Please note that that the current Customization Code must be known
before this process begins. Do NOT proceed with the upgrade process
until this has been confirmed. For more information on how to verify
your code, please refer to
https://faronics.kayak...
The following ports are used by Faronics Core:
* 7751 (TCP/UDP) -- This port is on the workstation and is used to
receive commands from the Faronics Core Server. The Ping command is
enabled on this port.
* 7752 (TCP/UDP) -- This port is on the Fa...
Release 3.31 of the Faronics Core introduced the Change Ownership
action. This action allows the user of Server A to give away a
Workstation it is currently managing to Server B.
When the user of Server A goes to Change Ownership of the
Workstation,...
The normal sequence of events when a workstation is moved to a new
console is as follows;
* The workstation status on the new console is set to "Joining from
other console"
* The workstation status on the old console is set to "Left for new
conso...
In versions of Deep Freeze prior to 7.21 systems could lock up at
boot time if the system was configured with a RAMDisk. This issue was
resolved in Deep Freeze 7.21, customers running earlier versions
should update to 7.21 or higher to resolve this iss...
Faronics has a number of methods to recieve customer files. If the files are small enough, and are not something that would be considered 'hazardous' such as a malware sample the files can be emailed to the support team or attached to a ticket in the supp...
License keys for Faronics Products are specific to the version of the
software that is being installed and will only function for the
release that they where generated for and any previous release.
For example, a license key for Deep Freeze 7.2 will wor...
When you Move or have significant hardware or OS changes the Deep
Freeze Console / Configuration Administrator you have to Authorize
Using a One Time Password OTP Token to get into Deep Freeze Console /
Configuration Administrator.
If you don't have an ...
Faronics reccomends the use of the Anti-Executable maintinance mode to
perform windows updates on client workstations. This allows for any
changes to the applications installed on the system to be immediately
reflected in the whitelist when the updates ar...
The first step to troubleshooting any issue is to define the behavior that the computer is showing when it attempts to go to sleep.
Does the computer only show this problem when the system is out to sleep with Power Save?
If so then the fo...
SYMPTOM If a Database has been modified, restored, or moved, the
service broker is disabled. The following error may get logged in the
event logs: [DataStor] ERROR: Exception: Failed to start Service
Broker. The SQL Server Service Broker for the curre...
Power Save provides the option to "Resume from Standby Password
Challenge" that will require the user to enter their Windows password
when the computer resumes from Standby or Hibernate. If the user is
not being logged off when the machine goes into Stand...
If a student single clicks on the system tray icon, a pop up will
appear which reads, "Click here if you have a question for the
Teacher". If the student clicks on that message a chat dialog will
appear that the student may enter their question into, t...
Anti-Executable Enterprise is controlled centrally from Faronics Core Console. This console can be used to protect, unprotect, update, and view your Anti-Executable installed workstations. More detail on Faronics Core Console can be found in the users gui...
In most cases Faronics Core can be installed with little effort by systems administrators, however there are some concerns that may need to be addressed in customer environments.
Firewalls
If a firewall exists between the workstations and the Core Server ...
WINSelect supports the 32- and 64-bit editions of the following
operating systems;
* Windows XP SP3
* Windows Vista
* Windows 7
* Windows 8 / Windows 8.1
There are no backdoor passwords to Anti-Executable. For further
information please submit a ticket via the support portal or via email
to support@faronics.com.
Yes, the console can display a selected student’s screen on the teacher’s machine in a full screen mode. The teacher cannot control the machine, only observe and cannot view multiple student’s screens when the one screen is enlarged.
250 computers. If you have more than 250 computers, you can assign the
rest of the computers to a different channel using another console
which will listen on that same new channel.
Yes you can, in the thumbnail view, this option shows an icon in the
upper right hand corner that represents the Web site the student
visited last.
A Managed workstation is a computer that has the Faronics Core Agent installed and is reporting its status to the Faronics Core database and can be controlled by the Faronics Core Console. A Discovered workstation is a computer that is either detecte...
Power Save provides the ability to override the Windows operating system power options to avoid conflicting power policies. This option if useful for environments in which centralized control of workstation energy management is desired.
Power Save Mac req...
Faronics Core is a management platform designed to provide
administrators the ability to control their Faronics products from a
single interface. It saves administrators effort and time in deploying
Faronics products to thousands of workstations regardles...
One or more methods can be employed to enable/disable (Freeze/Thaw) Deep Freeze depending on the version being used.
A) Locally at the workstation (Deep Freeze Standard and Enterprise):
The following steps can be used to disable (Thaw) Deep Freeze:
Hold ...
The process varies depending on what edition of Deep Freeze is installed.
Deep Freeze Standard:
Enter a valid License Key into the Status tab:
Press CTRL-ALT-SHIFT-F6 to open the login window.
Enter your password and click OK.
On the Status tab click on ...
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