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Mar
8
Updated product releases - March 2017
Posted by Adam Zilliax on 08 March 2017 04:47 PM

Faronics is happy to announce the release of a few updated versions of our products.

Deep Freeze 8.37 has been released to address the issues reported in the 8.36 release. This version is a recommended upgrade for any customer who upgraded to the 8.36 release.

Data Igloo 2.3 has been released to resolve a few issues specific to Windows 10.

Faronics Core 4.1 has been released to fix a few small issues and to provide support for the Faronics Antivirus 4.0 release.

Faronics Antivirus 4.0 has been released. This update incorporates a number of major changes including an updated antivirus engine to allow us to better address emerging issues to remain a best-in-class antivirus solution.

Due to the changes in this version of Faronics Antivirus customers will need to upgrade before June 30th, 2017. After June 30, 2017 the older versions of Faronics Antivirus will no longer be able to update to newer virus definitions.

The updated release of the Antivirus solution is available for customers running Faronics Core 4.1 and Deep Freeze Cloud. An updated release of Deep Freeze will be available by March 31, 2017 to allow customers managing Faronics Antivirus through the Deep Freeze Enterprise Console to upgrade as well.

We will be reaching out to customers who have the older versions of the software deployed to provide quick steps for the upgrade process. If you have any questions however please do not hesitate to ask Faronics Support for assistance. The team can be reached via email to support@faronics.com or at +1-800-943-6422 x 1


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Jan
4
Advisory Regarding Deep Freeze 8.36
Posted by Adam Zilliax on 04 January 2017 04:01 PM

Update: Faronics has released a 8.37 build of Deep Freeze Enterprise that resolves the issues outlined below. We recommend that any customer who has 8.36 installed upgrade to the 8.37 release to avoid running into this specific set of problems. 

Faronics has recently received reports of an issue with Deep Freeze 8.36 that can result in some workstations losing the ability to access Deep Freeze through the local workstation or through the Enterprise Console or Cloud Console. This issue seems to take several days/weeks to manifest itself so we recommend downgrading to 8.35 for the time being. Due to the nature of this issue, we have temporarily removed Deep Freeze 8.36 from our websites and have rolled back to version 8.35 for our on premise downloads and for Deep Freeze Cloud.

If you have encountered this issue and have not yet contacted technical support for assistance please reach out to us via email or phone so that we can open a support ticket and determine what assistance we can provide in regaining access to the affected machines. When speaking with the support team members, please reference issue number 19111.

On behalf of Faronics, we sincerely apologize for the inconvenience that this issue may have caused and appreciate your patience while we work to address this issue.


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Dec
23
Holiday Hours - December 26th, 2016
Posted by Adam Zilliax on 23 December 2016 03:06 PM

Faronics will be closing our offices on December 26th in observance of the holiday season. 

We will resume normal operations on December 27th.


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Dec
21
Faronics Activation Servers - Investigating issues with online activations.
Posted by Adam Zilliax on 21 December 2016 08:00 AM

Update : 8:52AM Pacific Time - The activation servers are back online and processing requests. If you continue to have issues please reach out and let the support team know.

Our team is currently investigating reports that some customers are having issues accessing our Activation server to process product activation requests.

This can be shown as some machines failing to activate or delays in processing activation requests on the client machines. 

As more information comes in from our team we will provide updates on the status of the issue.


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Dec
13
Deep Freeze Cloud - Updates to services
Posted by Adam Zilliax on 13 December 2016 09:14 AM

Faronics is happy to announce a number of updates to the Deep Freeze Cloud services that we rolled out over the last few days;

  • An updated build of WINSelect that addresses some issues reported with the Anniversary release of Windows 10.
  • We have updated the Cloud Agent and Antivirus agents so that proxy servers can be specified using a FQDN as opposed to an IP address.
  • We have re-introduced the color coded status indicators for each product on the Computers page.

Customers who have configured the Cloud Agent to automatically update installed services should see these changes applied to their systems over the next several days during the next scheduled maintenance window. Customers wanting to update manually can do so by selecting the workstations in question on the computers page and then clicking on Maintenance --> Upgrade Services to start the process.


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