What can we help you with?

 Knowledgebase
Latest Updates
Deep Freeze 8.56 released.
Posted by Adam Zilliax on 20 March 2019 01:34 PM
Faronics is happy to announce the release of Deep Freeze Enterprise and Deep Freeze Standard 8.56.

This release includes a number of fixes including;

•Windows 10: Windows Update Cache Drive Letter
Addressed Deep Freeze Windows update caching issue on Windows 10 by assigning a drive letter to the cache folder. A Deep Freeze workstation upgrade will automatically assign drive letter B:\ to the cache folder which can be updated in the Deep Freeze
Read more

Issues creating Apple Push Certificates in Deep Freeze MDM
Posted by Adam Zilliax on 14 February 2019 12:43 PM
Update - This issue has since been resolved and the ability to add new push certificates is restored.



Our developers are currently aware of an issue with creating the push certificates for Apple devices when setting up Deep Freeze MDM. The team is working on addressing this issue and we will be providing updates as soon as more information is available. 

This issue should only affect customers attempting to setup a new MDM deployment -
Read more

Problems reported with Faronics Antivirus - Updated 9:48AM Pacific Time
Posted by Adam Zilliax on 08 February 2019 06:38 AM
Update: 9:48AM Pacific Time: Our developers have confirmed that the issue is related to the specific definition version pushed out earlier this morning (version 75415). The updated definition files that replaced them earlier this morning address this issue and customers should update both servers and clients to address this issue. Any version of the definition files from 75417 or higher will resolve the problem.

If you are still having issues please reach out to
Read more

Problems with downloading installers from Deep Freeze Cloud
Posted by Adam Zilliax on 17 January 2019 08:35 AM
** UPDATE 10:07AM Pacific Time January 17, 2019 **

We have pushed a updated cloud agent installer to the service to address this download, some customers running Windows 7 that are not running the most current updates may still see issues downloading. To ensure that this issue is resolved please download the latest updates to Windows on the affected machines.

We have had a couple of reports of customers having issues downloading installers
Read more

Faronics Support Hours - New years.
Posted by Adam Zilliax on 28 December 2018 04:14 PM
Faronics offices will be closing early on December 31, 2018, and will be closed on the 1st in recognition of New Years day.

We hope that all our customers have a happy new years and we look forward to assisting you in 2019!
Read more