Welcome to the Faronics Support portal!
Latest Updates
Reports of 503 errors in Deep Freeze Cloud
Posted by Adam Zilliax on 23 August 2021 09:42 AM

Update: Our Developers have implemented fixes for this issue - if you are still running into these errors please contact us via email to support@faronics.com and we will get a support ticket open to track the issues further.

We have been made aware of some reports of issues with accessing pages in Deep Freeze Cloud where customers will see a 503 error.

Our operations team is aware of this issue and is working to resolve this issue as quickly as possible. We will post an update here once

Read more

Faronics Antivirus Update - 4.32
Posted by Adam Zilliax on 04 August 2021 02:14 PM

We recently released a hotfix of Faronics Anti-Virus that requires attention.

This Faronics Anti-Virus upgrade is required before updating Windows 10 to 21H2 when it is released.

This incompatibility surfaced due to changes introduced in Windows 10 21H2, which modified the interaction between our existing code and the operating system. Please ensure you upgrade your Faronics Anti-Virus to avoid a bluescreen once the machine is updated to Windows 10 21H2.

How to upgrade:

On-Premise: download the

Read more

Deep Freeze 8.63 Release
Posted by Adam Zilliax on 29 July 2021 04:18 PM

Faronics is happy to announce the availability of Deep Freeze 8.63. 

This release is a bugfix release that resolves several customer issues including;

  • 28484 Resolved an issue where Windows 10 workstations randomly hung when Deep Freeze was in a Frozen state. (Case No. DCK-357-11563, QFR-533-92927, VVQ-945-75978, MZX-943-50816…)
  • 31618 Resolved an issue where rebooting Deep Freeze to Frozen status from RDP resulted in Deep Freeze rebooting to Frozen & Locked status. (Case No.

Read more

Issues reported with Faronics AV 4.31 update.
Posted by Adam Zilliax on 16 July 2021 11:40 AM

Update (July 28, 2021) - Our developers have released the updated build of our Antivirus for On-Premise customers earlier today. If you require assistance in updating to the latest release please reach out to the support team via email to support@faronics.com for assistance.

Update (July 27, 2021) - Our developers have pushed an updated build of our Antivirus software to the Deep Freeze Cloud and Faronics Deploy services to resolve this issue. We are working on getting an updated build of

Read more

Problems with updating macOS to 11.3 using Deep Freeze Maintenance Tasks
Posted by Adam Zilliax on 27 April 2021 09:26 AM

Faronics is currently aware of and investigating issues being reported with updating systems running macOS to version 11.3.

The issue appears to be triggered when client systems are updated using the maintenance tasks in the Deep Freeze Mac product, and shows as the affected machines not exiting the maintenance task period.

If you are impacted by this issue please raise a support ticket with us by emailing support@faronics.com so that we can track this issue and advise our developers of

Read more