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Latest Updates
Deep Freeze Cloud will no longer support Windows XP from April 1st, 2020
Posted by Adam Zilliax on 05 February 2020 12:15 PM

Microsoft officially ended Windows XP support in 2014, and, it is now time for Faronics to officially drop support for Windows XP.

Our official cut off date will be April 1st, 2020. On this date the following will occur;

  • Systems running Windows XP that have the Deep Freeze Cloud Agent installed will stop communicating with Deep Freeze Cloud.
  • Systems running Windows XP will no longer be

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Issues running Adobe After Affects on macOS Catalina with Deep Freeze
Posted by Adam Zilliax on 21 January 2020 10:33 AM

Faronics has been made aware of reports of difficulties in running Adobe After Effects on systems running macOS Catalina and Deep Freeze 7.2. This issue presents itself as a failure of the Adobe product to launch with an error message indicating “After Effects can’t continue: unexpected failure during application startup”.

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We just wanted to remind customers that the Faronics Antivirus 4.21 was released and it contains a update that is required for customers to continue to get updated definition files on their workstations.

We previously posted about this here;


If you have questions on the update process

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Happy new year from Faronics!
Posted by Adam Zilliax on 30 December 2019 07:21 AM

The Faronics Support team want to wish all our users a happy new year!

For your reference the support department will be closed for January 1st, 2020, and we will closing early on December 31, 2019 in recognition of New Years Eve.

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Issues with the Deep Freeze Cloud Platform
Posted by Adam Zilliax on 02 December 2019 08:27 AM

UPDATE @ 9:15AM - Our team has indicated that the issue has been resolved and normal operation should be resuming now. Please let the support team know if you have any issues that are still pending.

We have been made aware of a number of our customers that are seeing issues with the Deep Freeze Cloud at this time. Or engineers are looking into the matter and are working to resolve the issues that are being reported. If you are currently seeing issues where

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