Faronics provides toll free technical support via phone at the
following numbers;
* Telephone (USA/Canada): 1-800-943-6422 x 1
* Telephone (International): +1-604-637-3333 x 1
Support can be reached via email to;
* support@faronics.com
Additio...
Faronics has noted a behavior in the current version of Faronics
Antivirus (4.x) that can result in the log files filling up the disk
space allocated for the storage of Antivirus Definition updates on
client machines.
When this occurs, the system may be...
Below is a table outlining the system requirements for Faronics Core
for deployments of specific size ranges.
CORE CONSOLE SERVER
Deployment Size
0 - 500
2000 -5000
10,000 +
Processor
P4 2.8 GHZ +
Core 2 Duo 2.4 + / Core 2 Quad 2.4 +
Du...
CAUSE
There are few reasons why this message could appear:
* Workstation had an antivirus program installed on machine and
after uninstalling it, components are left behind preventing VBScripts
from running.
* Vbscript.dll is not registered p...
OVERVIEW
The installation of Microsoft Update KB2840628 results in the Core
Server no longer being able to start.
DETAILS
The recent Microsoft patch KB2840628 has been identified as causing
an issue when Faronics Core attempts to access it's d...
OVERVIEW
This document describes Deep Freeze compatibility issues in nComputing
environments.
PROBLEM DESCRIPTION
On some models of nComputing devices Faronics Products such as Deep
Freeze may not be able to mount ThawSpaces or StorageSpaces when th...
SYMPTOMS
On Apple workstations running Microsoft Windows through Boot Camp the
Storage Space / ThawSpaces may not mount on the system in a timely
manner.
PROBLEM
During an update to the Boot Camp drivers Apple included some changes
to allow workstatio...
Prior to installing Faronics Anti Virus Enterprise, you will need to
uninstall any other antivirus programs. Provided below are
instructions for removing any conflicting antivirus programs through
Windows and through the appropriate program's removal tool...
To find workstations reporting to Faronics Core that do not have a
specific product installed a user defined filter will need to be
created.
* Right click on your user defined group and select _Add/Edit
Dynamic Filter_.
* In the Dynamic Filter dialo...
Faronics products are designed to be deployed using their own native
tools. We do provide a set of options that can push an install to
workstations using 3rd party tools. Any tool that can run commands
remotely on a workstation is capable of deploying Far...
Faronics Recommends configuring 3rd party antivirus software to update
during a maintenance window configured within Deep Freeze so that
antivirus updates can be applied to the system periodically.
Faronics Antivirus provides the option to allow antivir...
License keys for Faronics Products are specific to the version of the
software that is being installed and will only function for the
release that they where generated for and any previous release.
For example, a license key for Deep Freeze 7.2 will wor...
Faronics Anti-Virus connects to the web using the default HTTP port 80
and to the following webservers:
_defs.deepfreeze.com_
There is currently no standalone or home version of Faronics Anti-Virus.
Faronics Antivirus requires Deep Freeze 7.x or higher to be
installed. Workstations running older versions of Deep Freeze must
first be updated to the latest version before the Core Agent or the
Antivirus Agent can be installed.
At this time Faronics Anti-Virus does not support systems running Mac
OS X, but support for this platform is being investigated and may be
implemented in a future version.
Faronics Anti-Virus updates virus definitions at least twice a day. In
the event of an outbreak or other threat, definition updates may be
performed more frequently.
Faronics Core is a management platform designed to provide
administrators the ability to control their Faronics products from a
single interface. It saves administrators effort and time in deploying
Faronics products to thousands of workstations regardles...
