This section of our KB contains information general to all our products.
Overview This article describes the process of installing Deep Freeze on systems supporting the Memory Integrity function of Core Isolation (also known as Code Integrity) in later versions of Windows....
If you are reading this it probably means that our migration to an updated platform for our customer support teams has been completed. We will be working to clear up any backlogged tickets pending res...
To successfully install Deep Freeze on Windows systems with the Memory Integrity enabled, it is necessary to manually disable the Memory Integrity before proceeding with the installation. Follow these...
Microsoft just released a number of updates to address issues with Secure Boot. Details on this can be found here; https://support.microsoft.com/en-us/topic/kb5025885-how-to-manage-the-windows-boot-ma...
The Deep Freeze Cloud and Deep Freeze Mac agents for macOS create a small storage location called a StorageSpace that is used to house data required for the operation of the Deep Freeze Cloud and Deep...
Problem Customers may at times see random machines appear in the Deep Freeze Cloud or Faronics Deploy console that are not part of their inventory of systems. Some 3rd party security suites will make ...
Summary Faronics is aware that mitigations for CVE-2013-3900 can cause problems with our Deep Freeze Cloud and Faronics Deploy agents and we recommend not deploying those mitigations until you have up...
Faronics has been made aware of a change in behavior in the Apple Software updates that may impact some of our customers. Customers running macOS Montery (12.x) may find that devices running Deep Fre...
We are currently experiencing issues with being able to respond to customer emails through our ticketing system. We are working with our vendor to address this issue and will respond as quickly as we...
Due to some maintinance work the services that our products use to check for updates will be offline this weekend, you may see errors or odd results when checking for updates from the products but no ...