This document is specific to Insight 9.0 and is maintained here for legacy purposes. Documentation for Insight 11 can be found here;
If a student single clicks on the system tray icon, a pop up will appear which reads, "Click here if you have a question for the Teacher". If the student clicks on that message a chat dialog will appear that the student may enter their question into, then click send.
A small question mark is displayed in the students system tray to indicate their question has been sent to the Teacher.
On the Teachers console a question mark indicating that student has a question and will show a dialog bubble with the student’s question in it.
The Teacher then has the option to either answer back with an instant message, open a live chat window with the student or to answer the question the ’old fashion way’ by addressing the entire room.
The question mark goes away when the teacher chats with the student through the chat window or uses the right click menu to Clear Student Question.
The student can also clear the question by clicking on the question mark icon that appeared in their system tray after they submitted the question and selecting, "The Teacher has been notified you have a question.
Click here to clear the question". The students system tray icon will return to normal afterwards.