Why don't the students appear in the Insight Console?

This document is specific to Insight 9.0 and is maintained here for legacy purposes. Documentation for Insight 11 can be found here;

https://docs.faronics.com/faronics-insight/

Verify that there are no personal firewalls blocking the Insight port. Insight configures the Microsoft Firewall that ships with Windows XP SP2, but will not configure 3rd party firewalls.

• Check to see if you have two or more Network Interface Cards (NICS). The easiest way to check this is to go to the Start Menu:
  • Click "Run"
  • Type cmd, press the enter key
  • Type ipconfig, press the enter key

  If more than one adapter appears, read the Insight Installation Manual on how to configure Insight on computers with multiple NICS. http://www.faronics.com/doc/Insight_UserGuide.pdf

• Verify that the teacher and student computers are on the subnet. If they are on different subnets then Multicast or a Subnet Directed Broadcast must be enabled in the Insight Options dialog box.