Overview

Customers running Anti-Executable Enterprise or WINSelect Enterprise on Windows 10 may experience issues with using the keyboard or mouse on the client workstations after upgrading to the Windows 10 Anniversary Edition (Build 1607).

Workaround

Customers experiencing this issue can download and run the hotfix linked below to resolve the issue on affected machines.

This utility is available under the following link:
https://s3-us-west-2.amazonaws.com/faronics-techsupport-utilities/Download/Core_Win10_Anniversary.exe

This utility can be launched either by running the command from an RDP session on the client machine or by using the Remote Launch feature of the Faronics Core Console. Once completed the workstation will need to be rebooted for changes to take affect. Any machine running Deep Freeze must first be placed into a thawed state.

For assistance in using this utility please contact the support team via email at support@faronics.com, via phone at 604-637-3333 x 1, or by opening a ticket at http://support.faronics.com