Issues with Teacher Console crashes when sharing / viewing screens in Insight 8.0

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This document is specific to Insight 9.0 and is maintained here for legacy purposes. Documentation for Insight 11 can be found here;

 

https://docs.faronics.com/faronics-insight/

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In some instances customers have reported issues with the Insight 8.0 release that manifest as crashes in the Teacher Console when attempting to interact with the Student workstations. These crashes commonly occur when trying to show the student or teacher screens or when attempting to otherwise interact directly with the client workstations.

Workaround

At this time this issue can be worked around by setting the following registry keys on the Teacher and Student workstations;

64bit Windows OS

HKEY_LOCAL_MACHINE\Software\Wow6423Node\Insight

DWORD32 Value: UseLegacyRemoteControl (Set to 1)

DWORD32 Value: UseLegacyShow (Set to 1)

32bit Windows OS

HKEY_LOCAL_MACHINE\Software\Insight

DWORD32 Value: UseLegacyRemoteControl (Set to 1)

DWORD32 Value: UseLegacyShow (Set to 1)

For customers using Mac OS the following command sets the same options;

sudo ./lstconfig UseLegacyScreenGrabber true

The lstconfig application can be found in the Insight Installer package in the Installs\Mac\Utilities folder.

Customers setting these options should contact the Faronics Support team and open a technical support case so that they can be notified when a solution to this issue is released in a updated build of Insight.