Knowledgebase
Knowledgebase : Faronics Products > Deep Freeze
OVERVIEW
As customers migrate from Windows 7 to Windows 8 and Windows 10 they
may notice an increase in the time taken for a system to log a user
into the computer for the first time. On item that does contributes to
the increase in login time is the ins...
Faronics provides toll free technical support via phone at the
following numbers;
* Telephone (USA/Canada): 1-800-943-6422 x 1
* Telephone (International): +1-604-637-3333 x 1
Support can be reached via email to;
* support@faronics.com
Additio...
As Microsoft has dropped support for Windows to GO with releases of
Windows 10 from the 2004 release and onward Deep Freeze no longer
supports using Deep Freeze to protect a device running Windows to GO.
A document detailing the status of Windows to GO c...
This document will detail the required exceptions that need to be in
place for the operation of the Deep Freeze product on a client system.
The way that Deep Freeze interfaces with client systems may cause some
antivirus software to flag the application ...
OVERVIEW
This document will detail the installation and use of the WIFI Backup
script provided at the link below;
https://faronics-support.s3.amazonaws.com/wifi-backup-script.zip
BACKGROUND
Deep Freeze is a reboot to restore application that will remo...
UPDATE
_THIS ISSUE WAS RESOLVED WITH THE RELEASE OF DEEP FREEZE 8.62 ON
DECEMBER 9, 2020. FARONICS RECOMMENDS THAT CUSTOMERS UPDATE TO THE
LATEST RELEASE TO ADDRESS THIS SPECIFIC PROBLEM. UPDATED VERSIONS OF
THE DEEP FREEZE PRODUCT CAN BE DOWNLOADED EITH...
Faronics is aware of incompatibility between VIAWare from Kramer
Electronics and the Deep Freeze line of products.
When Deep Freeze is installed and the user attempts to launch the
VIAware product it will fail to start with error code 0x0000142
displaye...
PROBLEM
Customers running the ESEA Anti-Cheat client may receive a message
indicating that the product was unable to start on systems running
Deep Freeze.
This issue can occur when Deep Freeze is installed on the system due
to Deep Freeze blocking acces...
OVERVIEW
This document will provide details on how Deep Freeze Enterprise
interacts with the Windows Update service and will provide suggestions
on how best to configure the product to control the update process on
client machines protected by Deep Freez...
Customers running Deep Freeze in conjunction with the VMWare Horizon
View client may see client machines stop responding to the Horizon
View Console when the systems have Deep Freeze installed in the base
image that the virtual machines are generated from...
PROBLEM
In some cases the Deep Freeze Enterprise Console will open
minimized and will not be able to be maximized.
ISSUE
This was an issue in Deep Freeze 8.32 that was subsequently
resolved with a updated version of the Enterprise Console. Customers
sho...
NOTE: THIS DOCUMENT WAS ORIGINALLY PUBLISHED BY SASAFRASS SOFTWARE.
THE URL FOR THE ORIGINAL DOCUMENT IS LINKED BELOW;
https://www.sassafras.com/hrl/7.4/tns/tn3704.html
The K2 client, KeyAccess, writes data to local private files in order
to remember im...
Problem
In some cases customers may see workstations stop communicating with
the Enterprise Console after upgrading to Deep Freeze 8.53 if they
have only the Deep Freeze Seed installed on the client system.
Workaround
Customers should manually update wor...
This KB article contains a copy of the Certificate of Networthiness
(CoN) for Deep Freeze 8.x.
OVERVIEW
This document will detail the recommended practice for configuring a
McAfee Endpoint Security to update properly when Deep Freeze is
protecting a workstation.
INTRODUCTION
Deep Freeze provides administrators with a way to protect workstations...
PROBLEM
Systems running Deep Freeze and McAffe Endpoint Security or Virus Scan
will fail to communicate with the ePolicy Orchestrator server
resulting in systems not properly updating virus definitions.
To help mitigate against replay attacks against t...
PLEASE NOTE THAT UPDATES TO ADDRESS THIS ISSUE WHERE RELEASED IN THE
DEEP FREEZE MAC 6.21 RELEASE ON APRIL 24, 2018.
During the installation of software updates some instances have been
noted where the system in question is unable to boot and will show a...
When attempting to install Deep Freeze Enterprise 8.38 or earlier and
Deep Freeze Standard 8.37 or earlier on a computer running Windows 10
Fall Creators build (1709) users may encounter a error indicating;
#01020000
Deep Freeze Enterprise could not be ...
OVERVIEW
This document details the process of creating a Custom Action in Deep
Freeze Enterprise Console using Windows PowerShell scripting
technology
Introduction
A Deep Freeze Action File is an XML file that allows end users to
define additional funct...
Workstations failing to display in the console can have a number of
underlying causes. This document outlines a basic troubleshooting
step by step you can use to self-diagnose the cause. If at any
point, you are unclear of what to do next, please contac...
You've been visited by some generous technology elves and now have a
new server setup. The process for migrating your existing Deep
Freeze Enterprise Console to the new server will depend on what method
your workstations use to connect to the Enterprise ...
With the release of Deep Freeze Mac 7.0 this process is no longer
required to support a system running macOS High Sierra, or Mohave.
Customers wishing to run Deep Freeze on a system running macOS with a
APFS formatted volume should upgrade to Deep Freeze ...
Faronics is aware of an issue impacting customers running Apple
Hardware who run Windows on the Apple hardware using BootCamp. On
systems configured with an NVME based SSD the operating system will
fail to boot once Deep Freeze is installed. This issue ap...
Attempting to install Deep Freeze Mac on SSD devices manufactured by
Other World Computing results in machines that cannot be configured in
a way that allows the internal device to be frozen.
This stems from the OWC devices identifying themselves as an e...
Customers may have difficulties installing updated versions of the
Deep Freeze Enterprise Console on servers running 32bit versions of
Windows Server 2008 or Windows Vista.
During the install process systems running the 32bit version of
Windows Server 20...
Customers attempting to install Deep Freeze on systems configured with
Dell Data Protection Disk Encryption enabled may encounter issues with
systems being unable to properly boot after the install process. This
occurs due to a conflict between the encryp...
PROBLEM
After installing Deep Freeze the Windows Store cannot be accessed to
download updated applications.
CAUSE
After installing Deep Freeze the Windows Update service is suppressed
to prevent the install of updates and other changes while Deep Fre...
In Deep Freeze 8.35 and higher a change in behaviours was introduced
to better allow for the control of the Windows Update process on
protected machines. Due to this change machines running Deep Freeze
may see the Windows Update Service and the Background...
OVERVIEW
This document describes the design aspects and usage of Proxy Server
configuration in Deep Freeze Enterprise versions 8.32 onwards.
1. INTRODUCTION
Starting from version 8.32 Deep Freeze Enterprise has introduced the
support of Proxy Serv...
Deep Freeze 8.31 made several enhancements to license activation to
curb piracy and over-deployment issues. Moving forward, the
workstation must connect either via the local console or directly to
the Faronics Activation server to authenticate the license...
OVERVIEW
This document will detail guidelines for configuring Microsoft's
BgInfo to display Deep Freeze client information.
INTRODUCTION
Deep Freeze provides administrators with a solution to protect
endpoints from changes by removing all changes on...
OVERVIEW
This document will detail the recommended practice for configuring a
3rd party antivirus solution to update properly when Deep Freeze is
protecting a workstation.
INTRODUCTION
Deep Freeze provides administrators with a way to protect workst...
OVERVIEW
When running Windows 8 users who have configured the operating sytstem
to be protected by Deep Freeze may find that the operating system will
not allow them to boot an operating system other than the default one.
This occurs due to changes in t...
OVERVIEW
This document describes design aspects of User Defined Groups
filtering enhancement, which was introduced in version 8.20 of Deep
Freeze Enterprise Console.
INTRODUCTION
In Deep Freeze Console versions below 8.20 there was a User Defined
Grou...
The video below contains a brief overview of the Deep Freeze
Connector, including how to install the software and how to manage
your workstations from the Deep Freeze Cloud.
OVERVIEW
This document details the steps to move a Microsoft Outlook data file
to a thawed location so that users email can be retained on a frozen
workstation. Please note that if the entire user profile is moved then
the steps listed below are not requ...
Overview
The whitepaper attached to this KB article details how to configure
SCCM and Deep Freeze Enterprise to work in conjunction with each
other. The document details:
* Creating Collections in SCCM using information provided by Deep
Freeze.
* ...
OVERVIEW
This document provides solutions and recommendations for redirecting
Microsoft account user profile with OneDrive on Windows 8.1 using
Faronics Data Igloo 2.1.
INTRODUCTION
Windows 8.1 makes it easier to save and work with files on the
OneD...
OVERVIEW
This document details the process of creating a Custom Action in Deep
Freeze Enterprise Console using Windows PowerShell scripting
technology
INTRODUCTION
A Deep Freeze Action File is an XML file that allows end users to
define additi...
This document describes the procedure of configuring Deep Freeze
workstation for retaining Windows 8 Metro Apps (Windows Store Apps)
data and their configuration using Faronics Data Igloo.
INTRODUCTION
Deep Freeze by its nature reverts all the sy...
OVERVIEW
When installing Deep Freeze on a system that hosts multiple users
there are a few considerations to keep in mind. This document will
outline the information that system administrators need to be aware of
when installing Deep Freeze in a multi...
This document describes how to redirect Bitdefender Endpoint Security
Antivirus on XP, Vista, Windows 7, Windows 8 workstations using Data
Igloo.
PROBLEM DESCRIPTION
Folder redirection requires a physical relocation of the folder onto
Thawed location...
CAUSE
There are few reasons why this message could appear:
* Workstation had an antivirus program installed on machine and
after uninstalling it, components are left behind preventing VBScripts
from running.
* Vbscript.dll is not registered p...
There are a few different types of Windows Licenses, most require
activation once and baring any major problems with the computer will
continue to function indefinitely. KMS activation however will
continue to re-validate the license key on a periodic ...
OVERVIEW
The Push "> netsh advfirewall firewall set rule group="Windows Remote
Management" new enable=yes
Provided that the options above can be configured correctly then
PSEXEC should work in your environment.
TESTING PSEXEC
It is recommend...
OVERVIEW
This document describes Deep Freeze compatibility issues in nComputing
environments.
PROBLEM DESCRIPTION
On some models of nComputing devices Faronics Products such as Deep
Freeze may not be able to mount ThawSpaces or StorageSpaces when th...
-------------------------
THIS DOCUMENT IS SPECIFIC TO INSIGHT 9.0 AND IS MAINTAINED HERE FOR
LEGACY PURPOSES. DOCUMENTATION FOR INSIGHT 11 CAN BE FOUND HERE;
HTTPS://DOCS.FARONICS.COM/FARONICS-INSIGHT/
[https://docs.faronics.com/faronics-insight/]
...
Deep Freeze versions 7.5 and higher manage Windows Updates outside of
the Windows Update applet that is shown in the control panel, and as
such updates downloaded and installed by the Deep Freeze software will
not be listed in the list of Installed Upd...
OVERVIEW
One of the programs, which might require to save its data in Frozen
state across reboots is the Anti-Virus software, which is installed on
most of the computers nowadays. In this case the user might configure
Data Igloo to retain new virus defin...
Overview
This document details how to configure a machine running Deep Freeze
Enterprise to retain the data generated by the admin tools used by
Deep Freeze.
BACKGROUNDS
In some cases the sysadmin might require to protect the Server
computer...
OVERVIEW
This document details best practices of using NiNitePro software with
Deep Freeze Enterprise Console.
BACKGROUND
Ninite is a software that lets users automatically install popular
applications on their computers. It allows users to make a selec...
When installing Deep Freeze on a workstations partitions that have
been marked to be thawed will not be thawed when the partition is
formatted with the exFAT file system.
Deep Freeze currently does not provide support for the exFAT file
system and a...
There is an issue where the Host Scan portion of the Cisco AnyConnect
VPN client will incorrectly detect a copy of Faronics Antivirus
installed on a client workstation if Deep Freeze is installed. This
occurs due to some software components that are sh...
Apple introduced the concept of CoreStorage volumes in OS X 10.7
(Lion), and currently most hardware shipped by Apple will ship
configured with a Core Storage volume enabled.
Deep Freeze Mac currently does not support CoreStorage nor Fusion
Drive. If you...
SYMPTOMS:
When running the Deep Freeze Enterprise Console one of the following
occurs:
* The user interface is sluggish and slow to respond.
* The tasks executed against workstations take a long time to
complete.
* Workstations do not report...
OVERVIEW
Windows 8 introduced a new feature called "Fast Startup". This feature
is disabled by Deep Freeze when Deep Freeze is installed on a client
workstation. Enabling this feature will lead to workstations not
shutting down when Deep Freeze is instal...
OVERVIEW
In some cases workstations running Deep Freeze and Windows 8 may show
a status of "Healthy (At Risk)" in the disk manager on Dynamic Disks.
DETAILS
This is a cosmetic issue that occurs when Deep Freeze is installed on
Windows 8 regard...
PROBLEM:
On some workstations running Windows 8 settings are changed, and
retained on a frozen computer.
ISSUE:
Windows 8 introduced the ability for a user to sync portions of their
user profiles to a cloud based storage associated with their ...
Deep Freeze version 7.6 and higher now includes a component that will
require activation of the product either online or through the
telephone.
When performing an activation the following information is sent /
collected as part of the activation pro...
SYMPTOMS
When trying to install Deep Freeze on Windows 8, you receive a
"Windows protected your PC" message.
PROBLEM
You have downloaded Deep Freeze beta and before installation, you
receive a message:
CAUSE
Microsoft has added SmartScreen starting...
SYMPTOMS
Running a command line tool, recimg.exe, to configure a custom
recovery image for Windows to use when you refresh your computer, an
error code 0x80070001 appears in the middle of creating a snapshot.
PROBLEM
When running recimg.exe with Fa...
Faronics recommends a few configuration steps to ensure that
workstations can be fully protected by Deep Freeze including:
* Removing any restore points from the operating system prior to
installing Deep Freeze.
* Configuring the workstation to o...
In some cases administrators may wish to retain the event logs on a
Windows computer running Deep Freeze for diagnostic or auditing
purposes. On a frozen machine the event logs can be retained by
creating a second partition and instructing the operatin...
Full disk encryption utilities are often transparent and generally
will work with Deep Freeze without an issue.
We do not recommend using file-based encryption utilities as their
misconfiguration may restrict a resource which Deep Freeze needs to
properl...
SYMPTOMS
On Apple workstations running Microsoft Windows through Boot Camp the
Storage Space / ThawSpaces may not mount on the system in a timely
manner.
PROBLEM
During an update to the Boot Camp drivers Apple included some changes
to allow workstatio...
The Deep Freeze MSI Converter allows the user to convert the Deep
Freeze Workstation Install Program (DFWks.exe) executable file into a
Windows Installer (.MSI) file format. The Windows Installer executable
program that interprets packages and installs...
The following procedure was provided by Bloomberg, for support and
assitance in implementing this process please contact Bloomberg
support at HTTP://WWW.BLOOMBERG.COM/NOW/CONTACTS/
[HTTP://WWW.BLOOMBERG.COM/NOW/CONTACTS/]
* Reboot the system Thawed
...
OVERVIEW
This document will detail the recommended practice for configuring a
3rd party antivirus solution to update properly when Deep Freeze is
protecting a workstation.
INTRODUCTION
Deep Freeze provides administrators with a way to protect
workst...
OVERVIEW
This document will detail the recommended practice for configuring a
3rd party antivirus solution to update properly when Deep Freeze is
protecting a workstation.
INTRODUCTION
Deep Freeze provides administrators with a way to protect workst...
OVERVIEW
This document will detail the recommended practice for configuring a
3rd party antivirus solution to update properly when Deep Freeze is
protecting a workstation.
INTRODUCTION
Deep Freeze provides administrators with a way to protect workst...
OVERVIEW
This document will detail the recommended practice for configuring a
3rd party antivirus solution to update properly when Deep Freeze is
protecting a workstation.
INTRODUCTION
Deep Freeze provides administrators with a way to protect workst...
OVERVIEW
This document will detail the recommended practice for configuring a
3rd party antivirus solution to update properly when Deep Freeze is
protecting a workstation.
INTRODUCTION
Deep Freeze provides administrators with a way to protect
...
In computer labs where users may log onto any workstation using
personalized local profiles, installing Deep Freeze may cause
difficulties as changes, including newly created profiles, are removed
when Deep Freeze is in an enabled state and the worksta...
Profiles and folder data on a Windows workstation can be retained even
with Deep Freeze installed when redirected onto a Thawed area.
To retain data, you will first need to ensure that you have a location
that is not protected by Deep Freeze where the u...
Users in Deep Freeze Mac can be moved to a Thawed location to allow
users to save data in the users home folder. This process can be done
through the Deep Freeze Mac product directly and does not require any
3rd party tools.
To move the users home f...
On workstations running Vista and Windows 7 workstations will show a
warning in the event viewer with the following message:
_The DF5Serv service is marked as an interactive service. However,
the system is configured to not allow interactive service...
OVERVIEW
During a Deep Freeze workstation installation on a Windows system,
you may receive a message indicating that Deep Freeze does not support
drives which are larger than 2 terabytes.
This dialog will prevent the installation of Deep Freeze on ...
To Change your Windows Maintenance Period you need to first open the
Deep Freeze Administrator.
In the Deep Freeze Configuration Administrator (DFAdmin.exe) click
OPEN & locate your workstation installation file (DFwks.exe) or your
configuration file (D...
This type of issue usually occurs when the computer attempts to
hibernate. Hibernation writes the system state to the disk and then
shuts the computer off, and because Deep Freeze would wipe out the
Hibernation file when the power was cycled you could ...
To find workstations reporting to Faronics Core that do not have a
specific product installed a user defined filter will need to be
created.
* Right click on your user defined group and select _Add/Edit
Dynamic Filter_.
* In the Dynamic Filter dialo...
-------------------------
THIS DOCUMENT IS SPECIFIC TO INSIGHT 9.0 AND IS MAINTAINED HERE FOR
LEGACY PURPOSES. DOCUMENTATION FOR INSIGHT 11 CAN BE FOUND HERE;
HTTPS://DOCS.FARONICS.COM/FARONICS-INSIGHT/
[https://docs.faronics.com/faronics-insight/]
...
In some cases users may find that workstations running Mac OS X have
difficulty maintainig connection to an Active Driectory Domain once
Deep Freeze is installed.
To work around this issue run the procedure below;
* Boot the computer into a thawed s...
Please note that that the current Customization Code must be known
before this process begins. Do NOT proceed with the upgrade process
until this has been confirmed. For more information on how to verify
your code, please refer to
https://faronics.kayak...
It is possible to generate a limited console that does not have the
full feature set of the Enterprise Console using the Console
Customizer that ships with Deep Freeze Enterprise. The Console
Customizer lets you specify which features and commands you ...
Release 3.31 of the Faronics Core introduced the Change Ownership
action. This action allows the user of Server A to give away a
Workstation it is currently managing to Server B.
When the user of Server A goes to Change Ownership of the
Workstation,...
In versions of Deep Freeze prior to 7.21 systems could lock up at
boot time if the system was configured with a RAMDisk. This issue was
resolved in Deep Freeze 7.21, customers running earlier versions
should update to 7.21 or higher to resolve this iss...
FARONICS CANNOT RECOVER A CUSTOMIZATION CODE THAT HAS BEEN LOST OR
MISPLACED.
Unfortunately, the Faronics Technical Support team is unable to
extract the Customization Code. However, you can do some work to try
to determine what it was set to. If you ...
The reasons the Deep Freeze Administrator prompts for a One Time
Password are:
Reason 1
Something has changed on the computer and Deep Freeze has noticed a
change. It could be hardware or software but it has affected Deep
Freeze and for security reason...
Hibernation is disabled by Deep Freeze as hibernate will not work
correctly with Deep Freeze installed. A hibernation state is a state
where the current state of the workstation is saved to the hard disk
drive and the computer is powered off. If this w...
Faronics Recommends configuring 3rd party antivirus software to update
during a maintenance window configured within Deep Freeze so that
antivirus updates can be applied to the system periodically.
Faronics Antivirus provides the option to allow antivir...
License keys for Faronics Products are specific to the version of the
software that is being installed and will only function for the
release that they where generated for and any previous release.
For example, a license key for Deep Freeze 7.2 will wor...
When you Move or have significant hardware or OS changes the Deep
Freeze Console / Configuration Administrator you have to Authorize
Using a One Time Password OTP Token to get into Deep Freeze Console /
Configuration Administrator.
If you don't have an ...
Overview
In some cases when administrators send the command to removeAllThwspace from a computer running Deep Freeze Mac it is possible for the ThawSpaces to be removed but still remain listed in the DFXControl application.
Cause
When a user is...
UPDATE FROM THE ENTERPRISE CONSOLE
* Prior to moving or decommissioning the original Deep Freeze
Enterprise Console open your existing workstation installation file or
configuration file (to maintain your configuration settings)and update
the Miscell...
Faronics Antivirus requires Deep Freeze 7.x or higher to be
installed. Workstations running older versions of Deep Freeze must
first be updated to the latest version before the Core Agent or the
Antivirus Agent can be installed.
Faronics Core 3.2 or higher allows you to manage Deep Freeze
Enterprise 7.0 or higher on remote workstations.
By using Faronics Core, you will be able to perform key Deep Freeze
functionality such as installation, uninstallation, and upgrade of
Deep...
Faronics Core is a management platform designed to provide
administrators the ability to control their Faronics products from a
single interface. It saves administrators effort and time in deploying
Faronics products to thousands of workstations regardles...
This problem generally occurs on workstations running an nVidia nForce based motherboard chipset. nForce IDE drivers report the characteristics of devices attached to the IDE controllers in a certain way that prevents Deep Freeze from functioning properly...
This occurs due to a security feature of Deep Freeze. If the Deep Freeze Enterprise Console detects that it has been moved to a new computer, it will re-request authorization to run. This is to prevent a rogue Enterprise Console from taking control of you...
Disable Deep Freeze before uninstalling it.
To disable Deep Freeze:
Hold down the shift key and double-click the Deep Freeze icon. Alternatively, you can press CTRL+ALT+SHIFT+F6.
Enter your password and click OK.
If you have not yet entered a passw...
Deep Freeze is compatible with nearly all hardware and software
available on the market today. The product is tested extensively to
ensure that no issues are found during day to day use. A list of known
hardware and software issues are listed below. If yo...
There are no backdoor passwords to Deep Freeze. Faronics cannot recover lost, forgotten, changed, or otherwise misplaced passwords or Customization Codes.
For Deep Freeze Enterprise:
Using our unique One Time Password system, Deep Freeze Enterprise Admini...
The Customization Code is a unique key provided by the customer. It makes every installation of the software unique and prevents a rogue user from taking control of the workstations running Deep Freeze using their own copy of administrative tools. A works...
Deep Freeze is a software application that removes any changes made to a protected computer upon reboot. The details about the internal working of Deep Freeze cannot be shared. Faronics has successfully applied the concept to Windows, Mac OS X, and Linux ...
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