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Knowledgebase : Deep Freeze
OVERVIEW In some instances, customers may experience periodic BSOD issues after installing the Windows 10 Anniversary Update on machines protected by Deep Freeze. PROBLEM The Windows 10 Anniversary update introduced additional drivers into the system ...
OVERVIEW As customers migrate from Windows 7 to Windows 8 and Windows 10 they may notice an increase in the time taken for a system to log a user into the computer for the first time. On item that does contributes to the increase in login time is the ins...
Deep Freeze 8.31 made several enhancements to license activation to curb piracy and over-deployment issues. Moving forward, the workstation must connect either via the local console or directly to the Faronics Activation server to authenticate the license...
This document will detail the suggested best practices for the running of Windows Updates on a workstation protected by Deep Freeze. Faronics Deep Freeze includes the ability to automate the process of applying updates to protected workstations through ...
WHAT’S ALL THE FUSS ABOUT? After a 12 year run, Microsoft is discontinuing support for Windows XP [http://windows.microsoft.com/en-IN/windows/end-support-help], and this has a lot of people worried since Windows XP is still a widely deployed operating sy...
OVERVIEW This document details best practices of using NiNitePro software with Deep Freeze Enterprise Console. BACKGROUND Ninite is a software that lets users automatically install popular applications on their computers. It allows users to make a s...
In some cases users may find that workstations running Mac OS X have difficulty maintainig connection to an Active Driectory Domain once Deep Freeze is installed. To work around this issue run the procedure below; * Boot the computer into a thawed s...
Faronics provides toll free technical support via phone at the following numbers; * Telephone (USA/Canada): 1-800-943-6422 x 1 * Telephone (International): +1-604-637-3333 x 1 Support can be reached via email to; * support@faronics.com Additio...
OVERVIEW This document describes the design aspects and usage of Proxy Server configuration in Deep Freeze Enterprise versions 8.32 onwards. 1.   INTRODUCTION Starting from version 8.32 Deep Freeze Enterprise has introduced the support of Proxy Serv...
OVERVIEW This document will detail guidelines for configuring Microsoft's BgInfo to display Deep Freeze client information. INTRODUCTION Deep Freeze provides administrators with a solution to protect endpoints from changes by removing all changes on...
OVERVIEW This document will detail the recommended practice for configuring a 3rd party antivirus solution to update properly when Deep Freeze is protecting a workstation. INTRODUCTION Deep Freeze provides administrators with a way to protect workst...
OVERVIEW When running Windows 8 users who have configured the operating sytstem to be protected by Deep Freeze may find that the operating system will not allow them to boot an operating system other than the default one. This occurs due to changes in t...
OVERVIEW This document describes design aspects of User Defined Groups filtering enhancement, which was introduced in version 8.20 of Deep Freeze Enterprise Console. INTRODUCTION In Deep Freeze Console versions below 8.20 there was a User Defined Grou...
The video below contains a brief overview of the Deep Freeze Connector, including how to install the software and how to manage your workstations from the Deep Freeze Cloud.
OVERVIEW This document details the steps to move a Microsoft Outlook data file to a thawed location so that users email can be retained on a frozen workstation. Please note that if the entire user profile is moved then the steps listed below are not requ...
Overview The whitepaper attached to this KB article details how to configure SCCM and Deep Freeze Enterprise to work in conjunction with each other. The document details: * Creating Collections in SCCM using information provided by Deep Freeze. * ...
OVERVIEW This document provides solutions and recommendations for redirecting Microsoft account user profile with OneDrive on Windows 8.1 using Faronics Data Igloo 2.1. INTRODUCTION Windows 8.1 makes it easier to save and work with files on the OneD...
OVERVIEW This document details the process of creating a Custom Action in Deep Freeze Enterprise Console using Windows PowerShell scripting technology INTRODUCTION A Deep Freeze Action File is an XML file that allows end users to define additi...
This document describes the procedure of configuring Deep Freeze workstation for retaining Windows 8 Metro Apps (Windows Store Apps) data and their configuration using Faronics Data Igloo. INTRODUCTION Deep Freeze by its nature reverts all the sy...
OVERVIEW When installing Deep Freeze on a system that hosts multiple users there are a few considerations to keep in mind. This document will outline the information that system administrators need to be aware of when installing Deep Freeze in a multi...
This document describes how to redirect Bitdefender Endpoint Security Antivirus on XP, Vista, Windows 7, Windows 8 workstations using Data Igloo. PROBLEM DESCRIPTION Folder redirection requires a physical relocation of the folder onto Thawed location...
CAUSE There are few reasons why this message could appear: * Workstation had an antivirus program installed on machine and after uninstalling it, components are left behind preventing VBScripts from running. * Vbscript.dll is not registered p...
There are a few different types of Windows Licenses, most require activation once and baring any major problems with the computer will continue to function indefinitely. KMS activation however will continue to re-validate the license key on a periodic ...
Overview Recently Apple has been shipping computers with Core Storage enabled on them, this results in an error being shown when the users attempt to install Deep Freeze Mac on the workstation. Core Storage is shipping enabled by default on many new Mac...
OVERVIEW The Push "> netsh advfirewall firewall set rule group="Windows Remote Management" new enable=yes Provided that the options above can be configured correctly then PSEXEC should work in your environment. TESTING PSEXEC It is recommend...
OVERVIEW This document describes Deep Freeze compatibility issues in nComputing environments. PROBLEM DESCRIPTION On some models of nComputing devices Faronics Products such as Deep Freeze may not be able to mount ThawSpaces or StorageSpaces when th...
OVERVIEW This document describes the procedure of configuring Deep Freeze workstation to retain Faronics Insight application data and its configuration using Faronics Data Igloo. INTRODUCTION Deep Freeze by its nature reverts all the system confi...
Deep Freeze versions 7.5 and higher manage Windows Updates outside of the Windows Update applet that is shown in the control panel, and as such updates downloaded and installed by the Deep Freeze software will not be listed in the list of Installed Upd...
OVERVIEW One of the programs, which might require to save its data in Frozen state across reboots is the Anti-Virus software, which is installed on most of the computers nowadays. In this case the user might configure Data Igloo to retain new virus defin...
OVERVIEW This document will detail the process for setting up Google Chrome in a thawed location. BACKGROUND Setting up Google Chrome in a thawed location will allow for the automatic updating of the application as well as retention of any user speci...
Overview This document details how to configure a machine running Deep Freeze Enterprise to retain the data generated by the admin tools used by Deep Freeze. BACKGROUNDS In some cases the sysadmin might require to protect the Server computer...
When installing Deep Freeze on a workstations partitions that have been marked to be thawed will not be thawed when the partition is formatted with the exFAT file system. Deep Freeze currently does not provide support for the exFAT file system and a...
There is an issue where the Host Scan portion of the Cisco AnyConnect VPN client will incorrectly detect a copy of Faronics Antivirus installed on a client workstation if Deep Freeze is installed. This occurs due to some software components that are sh...
Apple introduced the concept of CoreStorage volumes in OS X 10.7 (Lion), and currently most hardware shipped by Apple will ship configured with a Core Storage volume enabled. Deep Freeze Mac currently does not support CoreStorage nor Fusion Drive. If you...
SYMPTOMS: When running the Deep Freeze Enterprise Console one of the following occurs: * The user interface is sluggish and slow to respond. * The tasks executed against workstations take a long time to complete. * Workstations do not report...
OVERVIEW Windows 8 introduced a new feature called "Fast Startup". This feature is disabled by Deep Freeze when Deep Freeze is installed on a client workstation. Enabling this feature will lead to workstations not shutting down when Deep Freeze is instal...
OVERVIEW In some cases workstations running Deep Freeze and Windows 8 may show a status of "Healthy (At Risk)" in the disk manager on Dynamic Disks. DETAILS This is a cosmetic issue that occurs when Deep Freeze is installed on Windows 8 regard...
PROBLEM: On some workstations running Windows 8 settings are changed, and retained on a frozen computer. ISSUE: Windows 8 introduced the ability for a user to sync portions of their user profiles to a cloud based storage associated with their ...
Deep Freeze version 7.6 and higher now includes a component that will require activation of the product either online or through the telephone. When performing an activation the following information is sent / collected as part of the activation pro...
SYMPTOMS When trying to install Deep Freeze on Windows 8, you receive a "Windows protected your PC" message. PROBLEM You have downloaded Deep Freeze beta and before installation, you receive a message: CAUSE Microsoft has added SmartScreen starting...
SYMPTOMS Running a command line tool, recimg.exe, to configure a custom recovery image for Windows to use when you refresh your computer, an error code 0x80070001 appears in the middle of creating a snapshot. PROBLEM When running recimg.exe with Fa...
Faronics recommends a few configuration steps to ensure that workstations can be fully protected by Deep Freeze including: * Removing any restore points from the operating system prior to installing Deep Freeze. * Configuring the workstation to o...
The script was tested on Windows XP, 7 (x86/x64) with both the Forefront client 2010, Security Center Endpoint Protection client, and Microsoft Security Essentials. This is not compatible with Windows 8 as this is now integrated into the OS and cannot ...
In some cases administrators may wish to retain the event logs on a Windows computer running Deep Freeze for diagnostic or auditing purposes. On a frozen machine the event logs can be retained by creating a second partition and instructing the operatin...
Full disk encryption utilities are often transparent and generally will work with Deep Freeze without an issue. We do not recommend using file-based encryption utilities as their misconfiguration may restrict a resource which Deep Freeze needs to properl...
SYMPTOMS On Apple workstations running Microsoft Windows through Boot Camp the Storage Space / ThawSpaces may not mount on the system in a timely manner. PROBLEM During an update to the Boot Camp drivers Apple included some changes to allow workstatio...
The Deep Freeze MSI Converter allows the user to convert the Deep Freeze Workstation Install Program (DFWks.exe) executable file into a Windows Installer (.MSI) file format. The Windows Installer executable program that interprets packages and installs...
OVERVIEW Deep Freeze Enterprise provides the ability to automate Windows Update by scheduling them to be installed at a specified time. The Administrator can simply incorporate the Windows Update settings into the workstation install file and specif...
The following procedure was provided by Bloomberg, for support and assitance in implementing this process please contact Bloomberg support at HTTP://WWW.BLOOMBERG.COM/NOW/CONTACTS/ [HTTP://WWW.BLOOMBERG.COM/NOW/CONTACTS/] * Reboot the system Thawed ...
OVERVIEW This document will detail the recommended practice for configuring a 3rd party antivirus solution to update properly when Deep Freeze is protecting a workstation. INTRODUCTION Deep Freeze provides administrators with a way to protect workst...
Provided that you are running a recent version of Deep Freeze newer than 6.3 the update procedure is as listed below. If you are running an older version of Deep Freeze, or are running Deep Freeze Professional please contact the support team for assist...
OVERVIEW This document will detail the recommended practice for configuring a 3rd party antivirus solution to update properly when Deep Freeze is protecting a workstation. INTRODUCTION Deep Freeze provides administrators with a way to protect workst...
OVERVIEW This document will detail the recommended practice for configuring a 3rd party antivirus solution to update properly when Deep Freeze is protecting a workstation. INTRODUCTION Deep Freeze provides administrators with a way to protect workst...
OVERVIEW This document will detail the recommended practice for configuring a 3rd party antivirus solution to update properly when Deep Freeze is protecting a workstation. INTRODUCTION Deep Freeze provides administrators with a way to protect workst...
If workstaitons are not performing Windows Updates when expected the first thing to ensure is that workstations are powered up and in a Frozen state prior to hte start of the maintinance window. If workstations are not online or are in a Thawed state t...
OVERVIEW This document will detail the recommended practice for configuring a 3rd party antivirus solution to update properly when Deep Freeze is protecting a workstation. INTRODUCTION Deep Freeze provides administrators with a way to protect ...
In computer labs where users may log onto any workstation using personalized local profiles, installing Deep Freeze may cause difficulties as changes, including newly created profiles, are removed when Deep Freeze is in an enabled state and the worksta...
Profiles and folder data on a Windows workstation can be retained even with Deep Freeze installed when redirected onto a Thawed area. To retain data, you will first need to ensure that you have a location that is not protected by Deep Freeze where the u...
Users in Deep Freeze Mac can be moved to a Thawed location to allow users to save data in the users home folder. This process can be done through the Deep Freeze Mac product directly and does not require any 3rd party tools. To move the users home f...
On workstations running Vista and Windows 7 workstations will show a warning in the event viewer with the following message: _The DF5Serv service is marked as an interactive service. However, the system is configured to not allow interactive service...
OVERVIEW During a Deep Freeze workstation installation on a Windows system, you may receive a message indicating that Deep Freeze does not support drives which are larger than 2 terabytes. This dialog will prevent the installation of Deep Freeze on ...
To Change your Windows Maintenance Period you need to first open the Deep Freeze Administrator. In the Deep Freeze Configuration Administrator (DFAdmin.exe) click OPEN & locate your workstation installation file (DFwks.exe) or your configuration file (D...
This type of issue usually occurs when the computer attempts to hibernate. Hibernation writes the system state to the disk and then shuts the computer off, and because Deep Freeze would wipe out the Hibernation file when the power was cycled you could ...
To find workstations reporting to Faronics Core that do not have a specific product installed a user defined filter will need to be created. * Right click on your user defined group and select _Add/Edit Dynamic Filter_. * In the Dynamic Filter dialo...
Faronics products are designed to be deployed using their own native tools. We do provide a set of options that can push an install to workstations using 3rd party tools. Any tool that can run commands remotely on a workstation is capable of deploying Far...
If problems are found with getting updates applied to a workstation the following steps may help resolve the problem. STEP 1 - CHECK TO MAKE SURE THE WORKSTATION WAS ONLINE. If workstations are powered down, or in a sleep state, they may not wake...
Provided that you are running a recent version of Deep Freeze newer than 6.3 the update procedure is as listed below. If you are running an older version of Deep Freeze, or are running Deep Freeze Professional please contact the support team for assistanc...
It is possible to generate a limited console that does not have the full feature set of the Enterprise Console using the Console Customizer that ships with Deep Freeze Enterprise. The Console Customizer lets you specify which features and commands you ...
Release 3.31 of the Faronics Core introduced the Change Ownership action. This action allows the user of Server A to give away a Workstation it is currently managing to Server B. When the user of Server A goes to Change Ownership of the Workstation,...
In versions of Deep Freeze prior to 7.21 systems could lock up at boot time if the system was configured with a RAMDisk. This issue was resolved in Deep Freeze 7.21, customers running earlier versions should update to 7.21 or higher to resolve this iss...
Our Technical Support Team is unable to extract the Customization Code, however you can do some work to try to determine what it was set to, if you might know what it was. IF you have no clue and don't think you can guess it then you will want to go righ...
The reasons the Deep Freeze Administrator prompts for a One Time Password are: Reason 1 Something has changed on the computer and Deep Freeze has noticed a change. It could be hardware or software but it has affected Deep Freeze and for security reason...
Hibernation is disabled by Deep Freeze as hibernate will not work correctly with Deep Freeze installed. A hibernation state is a state where the current state of the workstation is saved to the hard disk drive and the computer is powered off. If this w...
Faronics Recommends configuring 3rd party antivirus software to update during a maintenance window configured within Deep Freeze so that antivirus updates can be applied to the system periodically. Faronics Antivirus provides the option to allow antivir...
License keys for Faronics Products are specific to the version of the software that is being installed and will only function for the release that they where generated for and any previous release. For example, a license key for Deep Freeze 7.2 will wor...
When you Move or have significant hardware or OS changes the Deep Freeze Console / Configuration Administrator you have to Authorize Using a One Time Password OTP Token to get into Deep Freeze Console / Configuration Administrator. If you don't have an ...
Below are some common reasons why workstations may fail to appear in the Deep Freeze Enterprise Console. * The Deep Freeze Seed or Workstation Installation programs are not installed on the client workstation. Deep Freeze Enterprise will not displ...
Overview In some cases when administrators send the command to removeAllThwspace from a computer running Deep Freeze Mac it is possible for the ThawSpaces to be removed but still remain listed in the DFXControl application. Cause When a user is...
UPDATE FROM THE ENTERPRISE CONSOLE * Prior to moving or decommissioning the original Deep Freeze Enterprise Console open your existing workstation installation file or configuration file (to maintain your configuration settings)and update the Miscell...
Faronics Antivirus requires Deep Freeze 7.x or higher to be installed. Workstations running older versions of Deep Freeze must first be updated to the latest version before the Core Agent or the Antivirus Agent can be installed.
Faronics Core 3.2 or higher allows you to manage Deep Freeze Enterprise 7.0 or higher on remote workstations. By using Faronics Core, you will be able to perform key Deep Freeze functionality such as installation, uninstallation, and upgrade of Deep...
Faronics Core is a management platform designed to provide administrators the ability to control their Faronics products from a single interface. It saves administrators effort and time in deploying Faronics products to thousands of workstations regardles...
This problem generally occurs on workstations running an nVidia nForce based motherboard chipset. nForce IDE drivers report the characteristics of devices attached to the IDE controllers in a certain way that prevents Deep Freeze from functioning properly...
This occurs due to a security feature of Deep Freeze. If the Deep Freeze Enterprise Console detects that it has been moved to a new computer, it will re-request authorization to run. This is to prevent a rogue Enterprise Console from taking control of you...
Disable Deep Freeze before uninstalling it. To disable Deep Freeze: Hold down the shift key and double-click the Deep Freeze icon. Alternatively, you can press CTRL+ALT+SHIFT+F6.  Enter your password and click OK. If you have not yet entered a passw...
Deep Freeze is compatible with nearly all hardware and software available on the market today. The product is tested extensively to ensure that no issues are found during day to day use. A list of known hardware and software issues are listed below. If yo...
There are no backdoor passwords to Deep Freeze. Faronics cannot recover lost, forgotten, changed, or otherwise misplaced passwords or Customization Codes. For Deep Freeze Enterprise: Using our unique One Time Password system, Deep Freeze Enterprise Admini...
The Customization Code is a unique key provided by the customer. It makes every installation of the software unique and prevents a rogue user from taking control of the workstations running Deep Freeze using their own copy of administrative tools. A works...
Deep Freeze does not differentiate between user data, application data, or a virus infecting the system. This provides a very robust method of protecting the integrity of the computer, however specific files and folders cannot be exempted from the actions...
Deep Freeze is a software application that removes any changes made to a protected computer upon reboot. The details about the internal working of Deep Freeze cannot be shared. Faronics has successfully applied the concept to Windows, Mac OS X, and Linux ...