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Knowledgebase : Faronics Products > Deep Freeze Cloud > Deep Freeze Service
Faronics provides toll free technical support via phone at the following numbers; * Telephone (USA/Canada): 1-800-943-6422 x 1 * Telephone (International): +1-604-637-3333 x 1 Support can be reached via email to; * support@faronics.com Additio...
Customers running Deep Freeze in conjunction with the VMWare Horizon View client may see client machines stop responding to the Horizon View Console when the systems have Deep Freeze installed in the base image that the virtual machines are generated from...
NOTE: THIS DOCUMENT WAS ORIGINALLY PUBLISHED BY SASAFRASS SOFTWARE. THE URL FOR THE ORIGINAL DOCUMENT IS LINKED BELOW; https://www.sassafras.com/hrl/7.4/tns/tn3704.html The K2 client, KeyAccess, writes data to local private files in order to remember im...
OVERVIEW This document will detail the recommended practice for configuring a McAfee Endpoint Security to update properly when Deep Freeze is protecting a workstation. INTRODUCTION Deep Freeze provides administrators with a way to protect workstations...
PROBLEM Systems running Deep Freeze and McAffe Endpoint Security or Virus Scan will fail to communicate with the ePolicy Orchestrator server resulting in systems not properly updating virus definitions. To help mitigate against replay attacks against t...
OVERVIEW When running Windows 8 users who have configured the operating sytstem to be protected by Deep Freeze may find that the operating system will not allow them to boot an operating system other than the default one. This occurs due to changes in t...
OVERVIEW This document describes Deep Freeze compatibility issues in nComputing environments. PROBLEM DESCRIPTION On some models of nComputing devices Faronics Products such as Deep Freeze may not be able to mount ThawSpaces or StorageSpaces when th...
SYMPTOMS On Apple workstations running Microsoft Windows through Boot Camp the Storage Space / ThawSpaces may not mount on the system in a timely manner. PROBLEM During an update to the Boot Camp drivers Apple included some changes to allow workstatio...
Faronics Recommends configuring 3rd party antivirus software to update during a maintenance window configured within Deep Freeze so that antivirus updates can be applied to the system periodically. Faronics Antivirus provides the option to allow antivir...