Reported problems with enabling functions in Faronics Antivirus
Posted by Adam Zilliax on 27 September 2022 05:23 PM
Update - 3:38pm (Pacific Time) - September 28, 2022
Developers have published updates of the on-premise versions of Faronics Anti-Virus to production.
Regardless of if you are currently having issues, we highly recommend our customers upgrade their Faronics Anti-Virus to the latest version to avoid disabling your protection.
How do I update my AV?
Note: Upgrading your Anti-Virus will require a reboot. Any unsaved work will be lost.
Deep Freeze Enterprise Console
Faronics Core Console
Deep Freeze Cloud & Faronics Deploy
The fix is rolled out automatically via the Agent, no immediate action is required. However, the steps posted earlier below can be used to ensure you're running the latest version of Faronics Anti-Virus.
Updates - 11:39am (Pacific Time) - September 28, 2022
Our developers have informed us that they have pushed a fix into production to help address this issue on systems that were running older versions of the Antivirus software that customers have not updated at this time. This patch will automatically deploy to older antivirus versions on our Cloud Services and will implement a change to enable the Active Protection and Firewall functionality on the devices.
Customers will still need to update the installed copy of the antivirus software as per our previous update.
Customers running the on-premise versions of the antivirus software will be provided a further update once updated builds of our antivirus products are available for the Core Server and Deep Freeze Enterprise platforms.
Update - 5:55pm (Pacific Time) - September 27, 2022
Our developers and operations team have pushed updates to our Deep Freeze Cloud and Faronics Deploy platforms to address this issue.
Deep Freeze Cloud
Computers in Deep Freeze Cloud with the “Automatically upgrade installed services if update is available” option enabled in the Policy will automatically update during the scheduled Maintenance Period. Alternatively, select the “Run Maintenance Period” action from the Computers page to execute the task right away.
To update computers manually outside of the Maintenance Period, perform the steps below.
To update systems managed through Faronics Deploy;
Our development team has identified the root cause of this issue and is working on implementing a fix in our production systems to address this issue.