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Problems with installing Deep Freeze on Windows 10 2004 (OS Build 19041)
Posted by Adam Zilliax on 23 July 2020 12:11 PM

Faronics is aware of issues with installing the latest release of Deep Freeze on systems running Windows 10 2004 (OS Build 19041) This issue generally presents as an error indicating that the Deep Freeze product cannot be installed on the client machines due to the pending installation of Windows Updates despite the system reporting as having all the updates installed and up to date.

Faronics is currently in contact with Microsoft to review this issue and determine the cause of this issue. 

Any customers seeing this issue should contact Faronics Support for assistance in documenting the issue and looking into methods to address the situation while we work on a more permanent resolution to the problem.

The support team can be contacted by email to support@faronics.com or by submitting a support ticket through the support portal at https://support.faronics.com




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