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Problems with Deep Freeze and Windows Defender
Posted by Adam Zilliax on 08 November 2019 03:21 PM

Faronics has been made aware that some customers running Windows Defender and Deep Freeze are experiencing issues with Windows Defender blocking portions of the Deep Freeze product. This can present as a number of different issues including maintenance tasks not running and the client machines not reporting or being controllable through the Enterprise Console.

If you are experiencing this issue please reach out to the support team to log a case with us. 

Our developers are currently working with Microsoft to determine the cause of the issue and what can be done to address this issue. As more information is made available we will update here. In the intern we suggest either exempting the Faronics folders under the Program Files or Program Files (x86) folders. Instructions on this process are available on Microsoft's website here;

https://support.microsoft.com/en-ca/help/4028485/windows-10-add-an-exclusion-to-windows-security


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