News
Problems reported with Faronics Antivirus - Updated 9:48AM Pacific Time
Posted by Adam Zilliax on 08 February 2019 06:38 AM
Update: 9:48AM Pacific Time: Our developers have confirmed that the issue is related to the specific definition version pushed out earlier this morning (version 75415). The updated definition files that replaced them earlier this morning address this issue and customers should update both servers and clients to address this issue. Any version of the definition files from 75417 or higher will resolve the problem.

If you are still having issues please reach out to support@faronics.com for assistance in getting your machines updated.

Thank you for your patience while we looked into this issue and we apologize for any inconvenience this may have caused.

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Update 7:52AM Pacific Time: It looks like this issue is specific to an issue with update version 75415 on 64bit versions of Windows. If you have not already done so please update to the current definition version (75417 at the time of writing) to clear this issue.

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We are currently investigating reports of issues affecting some of our customers running Faronics Antivirus. 

If you are seeing errors with the product please contact support@faronics.com with details as to the error message and any log files that it references. 

We will update this post as our team investigates further.

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