News
Resolved : Issue where computers where thawed in the Deep Freeze Cloud
Posted by Adam Zilliax on 13 June 2018 05:21 AM
This morning a fix has been pushed to our production servers to address our previously reported issue where workstations could not be protected (frozen) using Deep Freeze Cloud. As previously mentioned this issue was due to our software incorrectly believing that the workstations license had expired on the client machine.

The update will automatically apply on a restart, during user login, or during the Cloud Agent heartbeat. If the computer is Thawed, you will need to send a Reboot Frozen command to the affected computer from your Deep Freeze Cloud console or Freeze it locally. 

We apologize for the inconvenience and if there is anything that we can do to further assist you if you have been impacted please reach out and let our support team know - support@faronics.com or at 800-943-6422.

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