News
Thawed computers in Deep Freeze Cloud
Posted by Adam Zilliax on 12 June 2018 11:22 AM
Update; 5:12AM Pacific Time : An update to address this issue has been pushed to our production servers. This update will be applied the next time that the workstation is rebooted, or at the next policy refresh. Once the fix is in place the systems can be rebooted into a frozen state. 



We discovered an issue today where computers with Deep Freeze Cloud installed might end up in Thawed State. The issue only affects customers that upgraded to version 8.53 approximately 30 days ago. Those computers are thawing on reboot because Deep Freeze believes that the license is no longer valid.


Our Engineers are diligently working to provide a solution that will address this issue. Once the solution is released to production, the update will automatically apply on a restart, during user login, or during the Cloud Agent heartbeat. If the computer is Thawed, you will need to send a Reboot Frozen command to the affected computer from your Deep Freeze Cloud console or Freeze it locally. 

Stay tuned for an update on this post. Our sincere apologies for any inconvenience this may have caused.

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