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Jul
25
OSX Yosemite Public Beta & Deep Freeze Support
Posted by Adam Zilliax on 25 July 2014 09:21 AM

As many of our customers are aware Apple has recently released a beta version of OS X Yosemite for public download and trial.

At this time the currently released versions of Deep Freeze do not yet support installation on OS X Yosemite and will block themselves from being installed to avoid issues on the system.

If you have Deep Freeze installed and then you subsequently upgrade to Yosemite with Deep Freeze is installed the Deep Freeze product will not properly function as it appears that the current beta of the demo converts the disks on the system into a Core Storage volume during the installation process. This results in Deep Freeze being unable to read its configuration file and will result in the Deep Freeze icon being replaced by a question mark in the menu bar.

Once we have a version of Deep Freeze that can support installation on OS X Yosemite notification will be posted on the support portal. 


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Mar
26
Faronics Update Services offline this weekend.
Posted by Adam Zilliax on 26 March 2014 02:46 PM

Due to some maintinance work the services that our products use to check for updates will be offline this weekend, you may see errors or odd results when checking for updates from the products but no impact to the software installed on your workstations will happen.

We expect that this maintinance should be complete by the start of business Monday March 31st and the reporting will then show proper results again.


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Dec
30
Deep Freeze 8.0 - Current Status
Posted by Adam Zilliax on 30 December 2013 04:23 PM

Over the holiday break a number of customers where emailed credentials for a updated version of Deep Freeze (Version 8.0). Unfortunity due to some unforeseen issues that have been encountered with a data migration process on our end we have had to withdraw the 8.0 release of Deep Freeze and revert back to the previously released Deep Freeze 7.72 while those issues are being addressed.

This was not an easy decision for our product teams and in the end the decision to withdraw the release was done to minimize the disruption to our customers while we work to resolve the problems.

If you have already installed the Deep Freeze 8.0 release there is no specific need to worry, the issues surrounded our integration of the product with the Deep Freeze on Demand functionality of Deep Freeze Cloud and some of our back end systems. The locally installed copies of Deep Freeze 8.0 will not have any problems and can continue to be used without worry. We have however blocked further activations of the product from being approved so if you have additional installations to perform you will need to install Deep Freeze 7.72.

At this point our customer licenses in Faronics Labs should be back online, and the download links should now all reflect the 7.72 release of the software. If you require assistance in rolling Deep Freeze 8.0 back to 7.72 please do not hesitate to reach out to the support team at support@faronics.com.

Again I apologize for the inconvenience that this has caused and thank you for your patience while we work through resolving these issues.

 

Best Regards,

Adam Zilliax

Manager, Technical Support

Faronics

 


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Jan
29
Insight 7.7.2 Released
Posted by Adam Zilliax on 29 January 2013 12:55 PM

Insight 7.7.2 is now available from all the usual locations.  

In addition to resolving 90 issues, you can expect to see the following enhancements:

  • Windows 8 support.
  • Ubuntu Linux 12 and 64bit support.
  • System Tray student notification of teacher connection.
  • Group Chat – Multiple students can chat in a group with a Teacher.
  • New Unload options for On-demand students.
  • Customizable background image for Blank Screen for Mac Teachers. (Windows support was added in the previous 7.7.1 release).
  • Windows Multipoint Server Plug-in now shows the IP address in the details view.
  • Wildcard support for Application limiting.
  • Increased the amount of time student have to review “Timed tests” results.
  • Insight Connection support for Tech Console.
  • Support for Simplified Chinese (Windows only).
Detailed release notes can be found at:
http://www.faronics.com/document-library/document/insight-release-notes/

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Apr
28
New Product Updates for Insight, Deep Freeze Mac, WINSelect and Power Save
Posted by Adam Zilliax on 28 April 2011 08:38 AM

Faronics is happy to announce a number of new product releases.

First up is a release of Insight 7.51. This is a maintenance release with no new features. Several issues have been resolved, including;

  • Problems where the web blocking feature would block access to all sites with HTTPS.
  • Resolved issues that prevented web blocking from working with Firefox.
  • Resolved issues with the Voting feature on the teacher console.
  • Resolved a potential issue that could cause Internet Explorer to crash.

Deep Freeze Mac has been updated to version 4.62 this release introduces support for disk drives larger than 2.2TB in size.

WINSelect has been updated to 7.41 and includes some bug fixes and updates the software to allow for improved compatibility with Deep Freeze Enterprise.

And finally Power Save has been updated to version 4.32, this version is a maintenance release that resolves an issue that prompts users for the installation of a keyboard and mouse driver if the user does not have administrative rights on a Windows XP system.

All the updates are now available on the Faronics website for download.

 


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Feb
21
Welcome to the Faronics Support Portal!
Posted by Adam Zilliax on 21 February 2011 12:33 PM

Over the past few years we have had a number of customers come to us with feedback on our products, and we have used that feedback in the past to drive features into our products and to put new products into development. We have not however acted on a large amount of the feedback that we have been getting from our customers with regards to how we interact with them and the tools we provide to help make our products work.  

Well, this site is the first step towards implementing some of the feedback that customers have been providing to us over the years, including;

  • A better Knowledge Base that can be searched for common solutions to our problems.
  • A way to submit tickets online without having to email in.
  • A way to check the status of tickets that are submitted over the web.
  • A better way to communicate product launches, issues, and other tips and tricks.

Over the next few weeks we will be focusing on putting more and more information into the customer facing Knowledge Base, and getting a few of the kinks ironed out. If you run into problems with the site, have suggestions on how we can do things better, or any improvements that you would like to see please feel free to let me know. 

Regards, 

-Adam Zilliax 

Manager, Technical Support


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