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Deep Freeze Cloud - Updates to services
Posted by Adam Zilliax on 13 December 2016 09:14 AM

Faronics is happy to announce a number of updates to the Deep Freeze Cloud services that we rolled out over the last few days;

  • An updated build of WINSelect that addresses some issues reported with the Anniversary release of Windows 10.
  • We have updated the Cloud Agent and Antivirus agents so that proxy servers can be specified using a FQDN as opposed to an IP address.
  • We have re-introduced the color coded status indicators for each product on the Computers page.

Customers who have configured the Cloud Agent to automatically update installed services should see these changes applied to their systems over the next several days during the next scheduled maintenance window. Customers wanting to update manually can do so by selecting the workstations in question on the computers page and then clicking on Maintenance --> Upgrade Services to start the process.

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Deep Freeze Mac 6.12 Released
Posted by Adam Zilliax on 02 December 2016 01:47 PM

Faronics is happy to announce the release of Deep Freeze Mac 6.12. This updated version fixes an issue where the Deep Freeze Remote application was unable to work with Apple Remote Desktop.

The updated build can be downloaded from our website at or through our customers Faronics Labs / Customer Center portals.

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Activation Server - Monday November 21
Posted by Adam Zilliax on 21 November 2016 09:24 AM

UPDATE: 9:27AM Pacific Time - Our team has identified and corrected the issue and activation requests should now be processing. If you are still having issues please let us know by reaching out to

Our team is currently investigating reports that some customers are having issues accessing our Activation server to process product activation requests.

This can be shown as some machines failing to activate or delays in processing activation requests on the client machines. 

As more information comes in from our team we will provide updates on the status of the issue.

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Deep Freeze Cloud - Problems accessing the site.
Posted by Adam Zilliax on 10 November 2016 11:32 AM

UPDATE 12:14pm Thursday November 10th 

The issues affecting access to the Deep Freeze Cloud services have been resolved. We are continuing to monitor the service for any other issues but if you have any problems please contact the support team and we will look into the matter immediately.


While we are working on resolving the problem customers can try accessing the site through the URL's below;

(North America)


We are currently aware of reports from some customers indicating that they are having issues with accessing the Deep Freeze Cloud. Our team is investigating the issue and are working to resolve the issues. As updates from our operations team come we will post updates here.

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Deep Freeze 8.35 released.
Posted by Adam Zilliax on 27 October 2016 08:15 AM

We are happy to announce the release of Deep Freeze Enterprise 8.35. This new version includes under the hood enhancements to existing features and bug fixes.

Recently Microsoft released the Anniversary Update that led to several issues in Deep Freeze. This version of Deep Freeze is now fully compatible with the Windows 10 Anniversary Update.

The other major enhancement we have made helps to prevent longer system startups on Advanced Format (AF) 4k sector hard drives and drastically increases the bootup time by up to 2X.

This version of Deep Freeze also has improved the overall performance of the Enterprise Console and it is now even more responsive. It also allows fully qualified proxy server names in the console settings.

Windows updates enhancements address how the Anniversary Update handles automatic Windows updates. Moving forward, Deep Freeze will take extra measures to ensure that the Windows updates will not be triggered outside of the scheduled Windows Update Task on Windows 10 machines. This is achieved by disabling the Windows update service.

The following issues have been resolved to support the Windows 10 Anniversary Update.

  • Resolved issues with random BSOD. The Windows 10 Anniversary Update introduced additional drivers into the system that interfered with the ability of our drivers to properly respond to some requests to our Storage Spaces or ThawSpaces.
  • Resolved issues with recovery screen on system startup.
  • Resolved issues where system shutdowns were prevented.
  • Resolved issues where Windows updates failed for some cumulative update which may require more space and a larger caching space than the 5GB that Deep Freeze allocated. Version 8.35 will allocate a 10GB cache to address this situation. However, you must uncheck the Cache option, restart the computer, and check the option back.
  • Resolved issues where random Windows updates were being triggered when Deep Freeze was not in a scheduled Windows Update Task.

Other fixes in this version include the following.

  • Resolved issues with handling certain exceptions while performing Windows updates.
  • Resolved issues where license activation was unexpectedly reset on system startup when some system resources were not available.
  • Plus much more…

Should you be experiencing any of these issues or have any questions, please reach out to our support team. Download the latest version here.

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Power Save Mac 3.62 Released
Posted by Adam Zilliax on 20 October 2016 04:41 PM

Faronics is happy to announce the release of Power Save Mac 3.62.

This is a updated build that addresses a few small issues that are detailed in our release notes here:

The update can be downloaded from our customers Faronics Labs Account (or Customer Center for our international customers).

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