Issues running Adobe After Affects on macOS Catalina with Deep Freeze
Posted by Adam Zilliax on 21 January 2020 10:33 AM

Faronics has been made aware of reports of difficulties in running Adobe After Effects on systems running macOS Catalina and Deep Freeze 7.2. This issue presents itself as a failure of the Adobe product to launch with an error message indicating “After Effects can’t continue: unexpected failure during application startup”.

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We just wanted to remind customers that the Faronics Antivirus 4.21 was released and it contains a update that is required for customers to continue to get updated definition files on their workstations.

We previously posted about this here;

If you have questions on the update process

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Happy new year from Faronics!
Posted by Adam Zilliax on 30 December 2019 07:21 AM

The Faronics Support team want to wish all our users a happy new year!

For your reference the support department will be closed for January 1st, 2020, and we will closing early on December 31, 2019 in recognition of New Years Eve.

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Issues with the Deep Freeze Cloud Platform
Posted by Adam Zilliax on 02 December 2019 08:27 AM

UPDATE @ 9:15AM - Our team has indicated that the issue has been resolved and normal operation should be resuming now. Please let the support team know if you have any issues that are still pending.

We have been made aware of a number of our customers that are seeing issues with the Deep Freeze Cloud at this time. Or engineers are looking into the matter and are working to resolve the issues that are being reported. If you are currently seeing issues where

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Faronics Antivirus 4.21
Posted by Adam Zilliax on 12 November 2019 06:57 AM

We released a new version of our Faronics AV for Core, DFE, and Deep Freeze Cloud over the past couple of weeks. In addition to bug fixes, we've addressed a very important issue that is worth noting; 

This update addresses an issue where the Anti-Virus definitions will cease to update on December 31, 2019. Please ensure you update to the latest available version.

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Problems with Deep Freeze and Windows Defender
Posted by Adam Zilliax on 08 November 2019 03:21 PM

Faronics has been made aware that some customers running Windows Defender and Deep Freeze are experiencing issues with Windows Defender blocking portions of the Deep Freeze product. This can present as a number of different issues including maintenance tasks not running and the client machines not reporting or being controllable through the Enterprise Console.

If you are experiencing this issue please reach out to the support team to log a case with us. 


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