Issues affecting Deep Freeze Cloud (RESOLVED)
Posted by Adam Zilliax on 17 April 2019 11:17 AM

11:37am - Wednesday April 17, 2019 

Our developers and operations team are indicating that the issues are now resolved and the platform is operating properly at this time. 

11:17am - Wednesday April 17th, 2019

We are currently aware of issues preventing some of our customers from accessing Deep Freeze Cloud.

Our operations team and developers are looking into the issue and we expect service to be restored soon. We will post updates here
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Insight 8.0 Release
Posted by Adam Zilliax on 09 April 2019 09:05 AM
Faronics is happy to announce the release of a updated version of Faronics Insight. This release includes the following updates.

Mac Updates

Deep Freeze 8.56 released.
Posted by Adam Zilliax on 20 March 2019 01:34 PM
Faronics is happy to announce the release of Deep Freeze Enterprise and Deep Freeze Standard 8.56.

This release includes a number of fixes including;

•Windows 10: Windows Update Cache Drive Letter
Addressed Deep Freeze Windows update caching issue on Windows 10 by assigning a drive letter to the cache folder. A Deep Freeze workstation upgrade will automatically assign drive letter B:\ to the cache folder which can be updated in the Deep Freeze
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Issues creating Apple Push Certificates in Deep Freeze MDM
Posted by Adam Zilliax on 14 February 2019 12:43 PM
Update - This issue has since been resolved and the ability to add new push certificates is restored.

Our developers are currently aware of an issue with creating the push certificates for Apple devices when setting up Deep Freeze MDM. The team is working on addressing this issue and we will be providing updates as soon as more information is available. 

This issue should only affect customers attempting to setup a new MDM deployment -
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Problems reported with Faronics Antivirus - Updated 9:48AM Pacific Time
Posted by Adam Zilliax on 08 February 2019 06:38 AM
Update: 9:48AM Pacific Time: Our developers have confirmed that the issue is related to the specific definition version pushed out earlier this morning (version 75415). The updated definition files that replaced them earlier this morning address this issue and customers should update both servers and clients to address this issue. Any version of the definition files from 75417 or higher will resolve the problem.

If you are still having issues please reach out to
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Problems with downloading installers from Deep Freeze Cloud
Posted by Adam Zilliax on 17 January 2019 08:35 AM
** UPDATE 10:07AM Pacific Time January 17, 2019 **

We have pushed a updated cloud agent installer to the service to address this download, some customers running Windows 7 that are not running the most current updates may still see issues downloading. To ensure that this issue is resolved please download the latest updates to Windows on the affected machines.

We have had a couple of reports of customers having issues downloading installers
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