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Note for Deep Freeze Cloud Connector Customers: An automatic Cloud Agent module update now resolves an issue where the Deep Freeze Service was not starting and Deep Freeze computers were not communicating with Deep Freeze Cloud. (Case No: HKN-952-83206, NLG-897-20755, ANJ-311-67397, VYL-377-67281)
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Deep Freeze Cloud - Maintenance October 27tth, 6:00pm - 11:30pm Pacific Time
Posted by Adam Zilliax on 26 October 2017 04:28 PM
Our operations team will be performing maintenance on our Deep Freeze Cloud platform tomorrow from 6:00 PM Pacific Time until 11:30 PM Pacific Time.

At this time access to the cloud services will be unavailable but client machines will continue to function as per the local settings on the workstations.
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Update Monday Oct 23, 7:58am (Pacific Time) - Our team has restored the services affected by these issues, we are continuing to monitor for issues. If you are experiencing any issues please let the support team know via email to

At this time Faronics Labs, our Faronics Product Activation Service, and a few other portions of our web based services are experiencing issues. At this time customers will have issues with downloading updates from Faronics Labs, activating products online, and with some links embedded in the Faronics products themselves. 

Our teams are working on the issue and we expect to see the problems resolved soon. If you are having issues please contact the support team ( and they will look into ways to assist you while we are waiting for the services to be restored.
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Deep Freeze Standard 8.38 & Deep Freeze Enterprise 8.51 released.
Posted by Adam Zilliax on 20 October 2017 08:23 AM
Faronics is pleased to announce updates to both Deep Freeze Standard and Deep Freeze Enterprise.

Deep Freeze Enterprise 8.51 resolves an issue where ThawSpaces were randomly deleted while upgrading to Deep Freeze Enterprise version 8.50. (Case No: RTT-893-71028, DTS-627-72232, MGJ-850-67555).

Deep Freeze Standard 8.38 resolves an issue where computers were crashing due to corrupted disks or system files. (Case No: ALT-616-417497, VUF-172-46840, KJI-659-28909, HDE-666-74734)

Both editions are currently posted on our Faronics Labs portal (for North American customers) and on our Customer Centre (for our international customers).
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Deep Freeze Mac 6.2 Released
Posted by Adam Zilliax on 17 October 2017 09:28 PM
Faronics is happy to announce the release of Deep Freeze Mac 6.2.

This update introduces support for macOS High Sierra, however it only does so for systems running the HPFS+ file system on the boot volume.

We are working on providing support for APFS based volumes in a future release of Deep Freeze Mac. We will provide updates on this portal as updates become available, and if you would like to be informed of the release please reach out to the Support team ( and let us know.

Additionally, changes to macOS require user consent to load kernel extensions, such as those used in Deep Freeze Mac. This is only required for machines that are not currently managed by an MDM solution.
More details on the Kernel Extensions can be found here;

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Deep Freeze 8.5 Upgrades from older versions.
Posted by Adam Zilliax on 16 October 2017 01:49 PM
We have been made aware of a few instances where customers upgrading from older versions of Deep Freeze to the 8.5 release of the software can run into issues with the client system. These behaviours can appear as;
  • Loss of an existing ThawSpace on the client machine.
  • Problems with performing an offline activation on the client system.
  • Issues with retaining the event logs in the 8.5 release of the software.
While this error is very rare we are recommending that customers avoid the upgrade feature in the Enterprise Console for the time being and update the software by performing an uninstall (leaving the workstation seed) and a reinstall of the 8.5 release from the enterprise console.

If you require assistance in performing this update please reach out to the support team and we will be happy to assist you further. We are planning on releasing an updated build to resolve this issue shortly and will update this document when the update is live on our Faronics Labs / Customer Center portals.

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