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Nov
21
Activation Server - Monday November 21
Posted by Adam Zilliax on 21 November 2016 09:24 AM

UPDATE: 9:27AM Pacific Time - Our team has identified and corrected the issue and activation requests should now be processing. If you are still having issues please let us know by reaching out to support@faronics.com.

Our team is currently investigating reports that some customers are having issues accessing our Activation server to process product activation requests.

This can be shown as some machines failing to activate or delays in processing activation requests on the client machines. 

As more information comes in from our team we will provide updates on the status of the issue.


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Nov
10
Deep Freeze Cloud - Problems accessing the site.
Posted by Adam Zilliax on 10 November 2016 11:32 AM

UPDATE 12:14pm Thursday November 10th 

The issues affecting access to the Deep Freeze Cloud services have been resolved. We are continuing to monitor the service for any other issues but if you have any problems please contact the support team and we will look into the matter immediately.

UPDATE

While we are working on resolving the problem customers can try accessing the site through the URL's below;

(North America) https://www3.deepfreeze.com/en/Home/Dashboard

(International) https://www2.deepfreeze.com/en/Home/Dashboard

We are currently aware of reports from some customers indicating that they are having issues with accessing the Deep Freeze Cloud. Our team is investigating the issue and are working to resolve the issues. As updates from our operations team come we will post updates here.


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Oct
27
Deep Freeze 8.35 released.
Posted by Adam Zilliax on 27 October 2016 08:15 AM

We are happy to announce the release of Deep Freeze Enterprise 8.35. This new version includes under the hood enhancements to existing features and bug fixes.

Recently Microsoft released the Anniversary Update that led to several issues in Deep Freeze. This version of Deep Freeze is now fully compatible with the Windows 10 Anniversary Update.

The other major enhancement we have made helps to prevent longer system startups on Advanced Format (AF) 4k sector hard drives and drastically increases the bootup time by up to 2X.

This version of Deep Freeze also has improved the overall performance of the Enterprise Console and it is now even more responsive. It also allows fully qualified proxy server names in the console settings.

Windows updates enhancements address how the Anniversary Update handles automatic Windows updates. Moving forward, Deep Freeze will take extra measures to ensure that the Windows updates will not be triggered outside of the scheduled Windows Update Task on Windows 10 machines. This is achieved by disabling the Windows update service.

The following issues have been resolved to support the Windows 10 Anniversary Update.

  • Resolved issues with random BSOD. The Windows 10 Anniversary Update introduced additional drivers into the system that interfered with the ability of our drivers to properly respond to some requests to our Storage Spaces or ThawSpaces.
  • Resolved issues with recovery screen on system startup.
  • Resolved issues where system shutdowns were prevented.
  • Resolved issues where Windows updates failed for some cumulative update which may require more space and a larger caching space than the 5GB that Deep Freeze allocated. Version 8.35 will allocate a 10GB cache to address this situation. However, you must uncheck the Cache option, restart the computer, and check the option back.
  • Resolved issues where random Windows updates were being triggered when Deep Freeze was not in a scheduled Windows Update Task.

Other fixes in this version include the following.

  • Resolved issues with handling certain exceptions while performing Windows updates.
  • Resolved issues where license activation was unexpectedly reset on system startup when some system resources were not available.
  • Plus much more…

Should you be experiencing any of these issues or have any questions, please reach out to our support team. Download the latest version here.


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Oct
20
Power Save Mac 3.62 Released
Posted by Adam Zilliax on 20 October 2016 04:41 PM

Faronics is happy to announce the release of Power Save Mac 3.62.

This is a updated build that addresses a few small issues that are detailed in our release notes here: 

http://www.faronics.com/document-library/document/power-save-mac-release-notes/

The update can be downloaded from our customers Faronics Labs Account (or Customer Center for our international customers).


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Oct
4

Starting on Friday October 7th our IT team will be performing some maintenance work on our systems and as such access to Faronics Labs and product activation will be unavailable over the weekend.

We expect that the maintenance will complete by end of business Monday October 10th


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Sep
23
Faronics Products and the Windows 10 Anniversary Update
Posted by Adam Zilliax on 23 September 2016 08:25 PM

This document details the current reported issues with Faronics Products running on Windows 10 Anniversary edition.

Deep Freeze

Faronics is currently working on v8.34 hotfix to address the following issues we found in Deep Freeze when upgrading to the Windows 10 Anniversary Update.

  1. Random BSOD

In some instances, customers may experience periodic BSOD issues. The Windows 10 Anniversary update introduced additional drivers into the system that can interfere with the ability of our drivers to properly respond to some requests to our Storage Spaces or ThawSpaces.

Workaround:

If you are already experiencing this issue, change the load order for some drivers on the system. See this KB.

If you have yet to experience this issue, uninstall Deep Freeze prior to performing the upgrade to the Anniversary edition of Windows 10 and then reinstall on client machines running the Anniversary edition.

  1. Recovery Screen

Some system settings set by Deep Freeze are reverted during the Anniversary Update. This results in a recovery screen on system startup.

Workaround:

If you are already experiencing this issue, run the following command: bcdedit /set {default} bootmenupolicy legacy

If you have yet to experience this issue, uninstall Deep Freeze prior to performing the upgrade to the Anniversary edition of Windows 10 and then reinstall on client machines running the Anniversary edition.

  1. Windows Updates Fails for Some Cumulative Updates

Recent Windows updates provided by Microsoft may require more space as they are Cumulative Updates that require a larger caching space than the 5GB that Deep Freeze currently allocates. This leads to a failure of the Deep Freeze Windows Update task. Version 8.34 will allocate a 10GB cache to address this situation.

Workaround:

Temporarily disable Windows Update caching in order to successfully complete the Windows Update Task. 

  1. Random Windows Updates

Deep Freeze used to be able to prevent automatic Windows Updates that were outside of the Deep Freeze Windows Update Task. However, the Anniversary release no longer respects those system settings and forces an update, even on Frozen computer.

  1. Reboot Delays from Workstation Interface

We have seen random delays in restarts when they are initiated locally from the Deep Freeze workstation interface.

 

Anti-Executable 

Faronics will be addressing this issue shortly. Installation of the Anniversary Update on machines running Anti-Executable can result in workstations being unable to be accessed (no keyboard or mouse input) once the upgrade process is complete.

In the event you experience this issue, you should be able to access the system via remote access tools to remove Ant-Executable from the system to restore access.

Workaround:

Uninstalled Anti-Executable prior to performing the upgrade to the Anniversary edition of Windows 10. Anti-Executable can then be reinstalled on client machines running the Anniversary edition.

WINSelect

Faronics will be addressing this issue shortly. WINSelect is becoming disabled when the Anniversary Update is installed. The service will not start properly.

Workaround:

Uninstalled WINSelect prior to performing the upgrade to the Anniversary edition of Windows 10. WINSelect can then be reinstalled on client machines running the Anniversary edition.


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