Windows updates not installing on Deep Freeze computers
Posted by Adam Zilliax on 26 May 2022 11:19 PM

Some Deep Freeze customers have recently reported an issue with installing Windows Updates on Windows computers that have the Windows Update Caching feature enabled.

Our team is looking into the issue and has engaged with Microsoft to work towards a resolution for this issue. At this time if you are having issues with installing Windows Updates and you have the option to cache the Windows Updates enabled, we recommend that this feature be disabled to allow the updates to properly install

Read Complete article

Digital Signatures on Deep Freeze Mac Installers
Posted by Adam Zilliax on 28 March 2022 02:48 PM
The digital signatures that we place on some of the older versions of the Deep Freeze Mac product will expire on April 6th, 2022. This will result in some of the older installers no longer being seen as trusted by versions of macOS in production.  For systems that are already deployed with the older version of Deep Freeze, no action will be required as the older digital signatures will be "grandfathered" in and still seen as valid on those machines until you uninstall or reinstall
Read Complete article

Issues impacting customers accessing Deep Freeze Cloud
Posted by Adam Zilliax on 25 January 2022 07:20 AM

Update: Our developers have informed us that they are working on implementing fixes to address the issue preventing access to the Deep Freeze Cloud. Most customers should be seeing the issue resolved at this time. if you are still having issues please reach out and let us know via a support ticket. 

Our developers have made us aware that they are in the process of investigating an issue with the Deep Freeze Cloud service. This issue appears to be impacting the systems that handle the

Read Complete article

Slow status updates for systems in the Deep Freeze Cloud
Posted by Adam Zilliax on 10 January 2022 12:49 PM

We have been informed of a condition in the Deep Freeze Cloud that may result in some customers seeing delayed reporting of status changes for computers running some of our services.

The development team is working on getting a fix in production and we will post an update once that process is complete. 

If you are currently running into this issue please feel free to open a support ticket by emailing

We thank you for your patience while we look into this issue and get

Read Complete article

Holiday Hours - December 24th, and December 31st
Posted by Adam Zilliax on 23 December 2021 11:06 PM

To allow our staff to spend time with family and friends the support department will be closing early on December 24th and will be closed on December 31st. 

We wish our customers a happy and safe holiday season.

Read Complete article

Issues accessing Deep Freeze Cloud / Faronics Deploy
Posted by Adam Zilliax on 15 December 2021 07:49 AM

Update: 4:10 PM 12/15/2021 - At this time the issue that impacted access to the Deep Freeze Cloud and Faronics Deploy platforms is resolved.

The underlying cause for this issue was a disruption in the connectivity for our hosting provider (AWS) that impacted the ability of customers to access the availability zone(s) hosting our products. A timeline of the events is below;

  • 7:40 AM (Pacific Time) - Faronics becomes aware of issues connecting to the Deep Freeze Cloud / Faronics

Read Complete article