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Updated - January 8, 2017 - Faronics has released a patch utility that can be used to apply this registry key using the remote launch functions of both Faronics Core and the Deep Freeze Enterprise Console. Details are here. Additionally we will begin rolling this change out to our cloud based customers automatically over the course of January 9th, meaning that cloud customers should not have any need to apply this patch manually.

On January 3 Microsoft released a security patch to help mitigate the Meltdown and Spectre vulnerabilities disclosed by a number of researchers. As part of these updates a requirement was introduced that requires antivirus vendors to validate their products against the patch before the patch will properly install on workstations.

Our QA team has been working to validate the patch and at this time we can confirm that there is no issue with the January 3rd patches to mitigate Meltdown and Specter and the latest releases of our Antivirus product. Customers needing to install the January 3rd update can at this time manually set the following registry key to allow the installation of this update;

Key = "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\QualityCompat"

This can be manually configured or added using the .REG key located here;

Our developers are currently investigating to see if there are other ways that we can further automate this process and we will provide updates here as that information is made available. If you are in need of further assistance please reach out to the Faroncis support team for further help.

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Faronics Offices - Holiday Hours
Posted by Adam Zilliax on 23 December 2017 10:54 PM
The Faronics offices will be closed on December 25th in observance of the Christmas holiday.  As well as on January 1st, in observance of New Years Day.

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Faronics Antivirus 4.13 Released
Posted by Adam Zilliax on 15 December 2017 01:33 PM
Faronics is happy to announce the release of Faronics Antivirus 4.13. This release fixes a couple of customer facing issues listed below;
  • 22203 Resolved an issue where a locally disabled Firewall gets enabled automatically after around 15 minutes of workstation reboot.
  • 22214 Resolved an issue where Active Protection disabled from policy gets enabled on workstation from Windows Security Center notification alert.
  • 22694 Resolved an issue where the user was unable to update 32-bit definitions on Core server. (Case No: YGH-153-55361)
  • 19981 Resolved an issue where the user was unable to white-list files due to THREATID missing under exceptions. (Case No: ACK-792-66923)
This update is now available for Faronics Core and can be downloaded from our customers Faronics Labs or Faronics Customer Center account.
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Deep Freeze Install Error on Fall Creators Build
Posted by Richard Z on 20 November 2017 01:31 PM
In light of the recent Fall Creators Update for Windows 10, some users may suddenly experience an error while attempting to install the Deep Freeze Enterprise Workstation client.   

Deep Freeze Enterprise could not be installed.  The system will be restarted.

To bypass this issue, please ensure you are using the latest version of Deep Freeze.  

Versions Affected:
  •  Windows 10 Version 1709 (build 16299)
Deep Freeze Versions Affected: 
  • Deep Freeze Enterprise 8.38 or earlier
  • Deep Freeze Cloud/Standard 8.37 or earlier

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Note for Deep Freeze Cloud Connector Customers: An automatic Cloud Agent module update now resolves an issue where the Deep Freeze Service was not starting and Deep Freeze computers were not communicating with Deep Freeze Cloud. (Case No: HKN-952-83206, NLG-897-20755, ANJ-311-67397, VYL-377-67281)
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Deep Freeze Cloud - Maintenance October 27tth, 6:00pm - 11:30pm Pacific Time
Posted by Adam Zilliax on 26 October 2017 04:28 PM
Our operations team will be performing maintenance on our Deep Freeze Cloud platform tomorrow from 6:00 PM Pacific Time until 11:30 PM Pacific Time.

At this time access to the cloud services will be unavailable but client machines will continue to function as per the local settings on the workstations.
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