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Jun
13
Resolved : Issue where computers where thawed in the Deep Freeze Cloud
Posted by Adam Zilliax on 13 June 2018 05:21 AM
This morning a fix has been pushed to our production servers to address our previously reported issue where workstations could not be protected (frozen) using Deep Freeze Cloud. As previously mentioned this issue was due to our software incorrectly believing that the workstations license had expired on the client machine.

The update will automatically apply on a restart, during user login, or during the Cloud Agent heartbeat. If the computer is Thawed, you will need to send a Reboot Frozen command to the affected computer from your Deep Freeze Cloud console or Freeze it locally. 

We apologize for the inconvenience and if there is anything that we can do to further assist you if you have been impacted please reach out and let our support team know - support@faronics.com or at 800-943-6422.
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Jun
12
Thawed computers in Deep Freeze Cloud
Posted by Adam Zilliax on 12 June 2018 11:22 AM
Update; 5:12AM Pacific Time : An update to address this issue has been pushed to our production servers. This update will be applied the next time that the workstation is rebooted, or at the next policy refresh. Once the fix is in place the systems can be rebooted into a frozen state. 



We discovered an issue today where computers with Deep Freeze Cloud installed might end up in Thawed State. The issue only affects customers that upgraded to version 8.53 approximately 30 days ago. Those computers are thawing on reboot because Deep Freeze believes that the license is no longer valid.


Our Engineers are diligently working to provide a solution that will address this issue. Once the solution is released to production, the update will automatically apply on a restart, during user login, or during the Cloud Agent heartbeat. If the computer is Thawed, you will need to send a Reboot Frozen command to the affected computer from your Deep Freeze Cloud console or Freeze it locally. 

Stay tuned for an update on this post. Our sincere apologies for any inconvenience this may have caused.
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May
28
Deep Freeze 8.53 Standard Released
Posted by Adam Zilliax on 28 May 2018 10:28 AM
Faronics is happy to announce the release of Deep Freeze Standard 8.53

This release incorporates a number of fixes as listed here;

http://www.faronics.com/document-library/document/deep-freeze-standard-release-notes

Customers can download the updated release through our Faronics Labs or Faronics Customer Center (for international customers) portals.
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May
28
Cloud Services Updates
Posted by Adam Zilliax on 28 May 2018 10:20 AM
Our operations team has informed us that some of our customers may experience issues with managing devices through our MDM solution today, they are working on addressing the issue and we anticipate a quick resolution to the problem.

Additionally some customers may see issues where the Deep Freeze Cloud Connector is disconnected from the customers Enterprise Console over the course of the weekend. The issue that caused this issue is resolved and if customers re-connect the Enterprise Console to the Deep Freeze Cloud they should see full resumption of services.

And finally we have released updated mobile applications for the Deep Freeze Cloud Services to address a couple of small issues, the most noticeable one being an issue where some customers may not be able to login to the Deep Freeze Cloud through the mobile application. Updating to the latest version of the Deep Freeze Administrator app will clear this issue up.

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May
25
Please be advised that Deep Freeze Cloud will be performing scheduled maintenance during the above time period. Deep Freeze Cloud will not be available during this period. Please plan accordingly. We apologize for inconvenience to you and your business.

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May
22
UPDATE: Activation servers are now all online and functioning properly.

Our product activation servers will be undergoing maintenance this afternoon (Tuesday May 22, 2018) at 2:00pm Pacific Time. During this time product activation requests will not be able to be processed either online or through a manual activation request.


Our team expects the maintenance to be finished and the Activation Servers to be back online no later than 8:00pm Pacific Time.

Workstations attempting to activate during this time may show a message indicating that they have failed to activate or that activation is pending in the Enterprise Console. Once the activation servers are back online systems will automatically attempt activation a second time.
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