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Faronics Antivirus 4.13 Released
Posted by Adam Zilliax on 15 December 2017 01:33 PM
Faronics is happy to announce the release of Faronics Antivirus 4.13. This release fixes a couple of customer facing issues listed below;
  • 22203 Resolved an issue where a locally disabled Firewall gets enabled automatically after around 15 minutes of workstation reboot.
  • 22214 Resolved an issue where Active Protection disabled from policy gets enabled on workstation from Windows Security Center notification alert.
  • 22694 Resolved an issue where the user was unable to update 32-bit definitions on Core server. (Case No: YGH-153-55361)
  • 19981 Resolved an issue where the user was unable to white-list files due to THREATID missing under exceptions. (Case No: ACK-792-66923)
This update is now available for Faronics Core and can be downloaded from our customers Faronics Labs or Faronics Customer Center account.
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Deep Freeze Install Error on Fall Creators Build
Posted by Richard Z on 20 November 2017 01:31 PM
In light of the recent Fall Creators Update for Windows 10, some users may suddenly experience an error while attempting to install the Deep Freeze Enterprise Workstation client.   

Deep Freeze Enterprise could not be installed.  The system will be restarted.

To bypass this issue, please ensure you are using the latest version of Deep Freeze.  

Versions Affected:
  •  Windows 10 Version 1709 (build 16299)
Deep Freeze Versions Affected: 
  • Deep Freeze Enterprise 8.38 or earlier
  • Deep Freeze Cloud/Standard 8.37 or earlier

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Note for Deep Freeze Cloud Connector Customers: An automatic Cloud Agent module update now resolves an issue where the Deep Freeze Service was not starting and Deep Freeze computers were not communicating with Deep Freeze Cloud. (Case No: HKN-952-83206, NLG-897-20755, ANJ-311-67397, VYL-377-67281)
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Deep Freeze Cloud - Maintenance October 27tth, 6:00pm - 11:30pm Pacific Time
Posted by Adam Zilliax on 26 October 2017 04:28 PM
Our operations team will be performing maintenance on our Deep Freeze Cloud platform tomorrow from 6:00 PM Pacific Time until 11:30 PM Pacific Time.

At this time access to the cloud services will be unavailable but client machines will continue to function as per the local settings on the workstations.
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Update Monday Oct 23, 7:58am (Pacific Time) - Our team has restored the services affected by these issues, we are continuing to monitor for issues. If you are experiencing any issues please let the support team know via email to

At this time Faronics Labs, our Faronics Product Activation Service, and a few other portions of our web based services are experiencing issues. At this time customers will have issues with downloading updates from Faronics Labs, activating products online, and with some links embedded in the Faronics products themselves. 

Our teams are working on the issue and we expect to see the problems resolved soon. If you are having issues please contact the support team ( and they will look into ways to assist you while we are waiting for the services to be restored.
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Deep Freeze Standard 8.38 & Deep Freeze Enterprise 8.51 released.
Posted by Adam Zilliax on 20 October 2017 08:23 AM
Faronics is pleased to announce updates to both Deep Freeze Standard and Deep Freeze Enterprise.

Deep Freeze Enterprise 8.51 resolves an issue where ThawSpaces were randomly deleted while upgrading to Deep Freeze Enterprise version 8.50. (Case No: RTT-893-71028, DTS-627-72232, MGJ-850-67555).

Deep Freeze Standard 8.38 resolves an issue where computers were crashing due to corrupted disks or system files. (Case No: ALT-616-417497, VUF-172-46840, KJI-659-28909, HDE-666-74734)

Both editions are currently posted on our Faronics Labs portal (for North American customers) and on our Customer Centre (for our international customers).
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