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Jan
4
Advisory Regarding Deep Freeze 8.36
Posted by Adam Zilliax on 04 January 2017 04:01 PM

Update: Faronics has released a 8.37 build of Deep Freeze Enterprise that resolves the issues outlined below. We recommend that any customer who has 8.36 installed upgrade to the 8.37 release to avoid running into this specific set of problems. 

Faronics has recently received reports of an issue with Deep Freeze 8.36 that can result in some workstations losing the ability to access Deep Freeze through the local workstation or through the Enterprise Console or Cloud Console. This issue seems to take several days/weeks to manifest itself so we recommend downgrading to 8.35 for the time being. Due to the nature of this issue, we have temporarily removed Deep Freeze 8.36 from our websites and have rolled back to version 8.35 for our on premise downloads and for Deep Freeze Cloud.

If you have encountered this issue and have not yet contacted technical support for assistance please reach out to us via email or phone so that we can open a support ticket and determine what assistance we can provide in regaining access to the affected machines. When speaking with the support team members, please reference issue number 19111.

On behalf of Faronics, we sincerely apologize for the inconvenience that this issue may have caused and appreciate your patience while we work to address this issue.


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Dec
23
Holiday Hours - December 26th, 2016
Posted by Adam Zilliax on 23 December 2016 03:06 PM

Faronics will be closing our offices on December 26th in observance of the holiday season. 

We will resume normal operations on December 27th.


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Dec
21
Faronics Activation Servers - Investigating issues with online activations.
Posted by Adam Zilliax on 21 December 2016 08:00 AM

Update : 8:52AM Pacific Time - The activation servers are back online and processing requests. If you continue to have issues please reach out and let the support team know.

Our team is currently investigating reports that some customers are having issues accessing our Activation server to process product activation requests.

This can be shown as some machines failing to activate or delays in processing activation requests on the client machines. 

As more information comes in from our team we will provide updates on the status of the issue.


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Dec
13
Deep Freeze Cloud - Updates to services
Posted by Adam Zilliax on 13 December 2016 09:14 AM

Faronics is happy to announce a number of updates to the Deep Freeze Cloud services that we rolled out over the last few days;

  • An updated build of WINSelect that addresses some issues reported with the Anniversary release of Windows 10.
  • We have updated the Cloud Agent and Antivirus agents so that proxy servers can be specified using a FQDN as opposed to an IP address.
  • We have re-introduced the color coded status indicators for each product on the Computers page.

Customers who have configured the Cloud Agent to automatically update installed services should see these changes applied to their systems over the next several days during the next scheduled maintenance window. Customers wanting to update manually can do so by selecting the workstations in question on the computers page and then clicking on Maintenance --> Upgrade Services to start the process.


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Dec
2
Deep Freeze Mac 6.12 Released
Posted by Adam Zilliax on 02 December 2016 01:47 PM

Faronics is happy to announce the release of Deep Freeze Mac 6.12. This updated version fixes an issue where the Deep Freeze Remote application was unable to work with Apple Remote Desktop.

The updated build can be downloaded from our website at www.faronics.com or through our customers Faronics Labs / Customer Center portals.


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Nov
21
Activation Server - Monday November 21
Posted by Adam Zilliax on 21 November 2016 09:24 AM

UPDATE: 9:27AM Pacific Time - Our team has identified and corrected the issue and activation requests should now be processing. If you are still having issues please let us know by reaching out to support@faronics.com.

Our team is currently investigating reports that some customers are having issues accessing our Activation server to process product activation requests.

This can be shown as some machines failing to activate or delays in processing activation requests on the client machines. 

As more information comes in from our team we will provide updates on the status of the issue.


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