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Knowledgebase : Faronics Products > Deep Freeze Cloud > Deep Freeze Mac Cloud
Faronics provides toll free technical support via phone at the following numbers; * Telephone (USA/Canada): 1-800-943-6422 x 1 * Telephone (International): +1-604-637-3333 x 1 Support can be reached via email to; * support@faronics.com Additio...
In light of the recent additions to DF Cloud for live actions for Mac systems, some existing customers may see tasks like rebooting frozen or thawed fail. 1. Verify the latest cloud agent is installed: version 3.x is required for live actions. 2. Check ...
With the release of Deep Freeze Mac 7.x we Deep Freeze Mac is currently able to support Fusion Drives on systems that are running Mohave and have the APFS file system configured on the Fusion Drive. Due to the way that Fusion Drive equipped systems worke...
Customers upgrading systems running macOS to High Sierra or Mohave with Deep Freeze Mac installed may run into issues after the installation process as the installation process. Due to the potential for the disk to convert from the existing file system to...
Attempting to install Deep Freeze Mac on SSD devices manufactured by Other World Computing results in machines that cannot be configured in a way that allows the internal device to be frozen. This stems from the OWC devices identifying themselves as an e...
With the introduction of OS X 10.10 (Yosemite) Apple is enabling CoreStorage on a number of laptops that had previously not shipped with this functionality enabled. As long as the Laptop does not have a Fusion Drive installed, it should be possible to rem...