Knowledgebase: Faronics Products > Insight 9.0
Why don't the students appear in the Insight Console?
Posted by , Last modified by Adam Zilliax on 30 December 2021 01:34 PM


This document is specific to Insight 9.0 and is maintained here for legacy purposes. Documentation for Insight 11 can be found here;

 

https://docs.faronics.com/faronics-insight/


Verify that there are no personal firewalls blocking the Insight port. Insight configures the Microsoft Firewall that ships with Windows XP SP2, but will not configure 3rd party firewalls.

  • Check to see if you have two or more Network Interface Cards (NICS). The easiest way to check this is to go to the Start Menu:
    • Click "Run"
    • Type cmd, press the enter key
    • Type ipconfig, press the enter key

    If more than one adapter appears, read the Insight Installation Manual on how to configure Insight on computers with multiple NICS. http://www.faronics.com/doc/Insight_UserGuide.pdf

  • Verify that the teacher and student computers are on the subnet. If they are on different subnets then Multicast or a Subnet Directed Broadcast must be enabled in the Insight Options dialog box.
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