Faronics Insight & Use with Proxy Servers
Posted by Adam Zilliax on 13 September 2022 12:20 PM
Customers running proxy servers may experience difficulty in using Faronics Insight in their environment. These issues may present as a number of different behaviors, including, but not limited to;
Insight makes use of web-based protocols to transfer data between the various components installed in the customers’ network. As this traffic is web-based a proxy server, depending on configuration may interfere with the communication between the installed components.
To resolve this issue users will need to configure the client devices running the Insight software to bypass the proxy server when communicating with the Insight Teacher, or Insight Connector (if configured). This can be done as per the instructions below;
After making this change the student device should now be able to report to the Insight Teacher and communicate with it properly.
In situations where a proxy server is deployed it is recommended that customers implement an Insight Connector with a fixed IP address so that the proxy settings do not have to be updated in the event that the IP address assigned to the Insight teacher is changed.