In some cases, Faronics may request that you configure your computer to produce a full memory dump. In order to do so follow the instructions below;

1. Right-Click on the start menu and select the System option.

2. In the About window that is shown scroll down and select "Advanced System Settings".
   
3. In the System Properties window click on the Settings button under Startup and Recovery.
   
4. In the startup and Recovery dialog select the option for a Complete Memory Dump.
   
5. Reboot the computer.