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How do I move my Deep Freeze Enterprise Console to another machine?
Posted by Richard Z, Last modified by Richard Z on 19 December 2017 10:57 AM
You've been visited by some generous technology elves and now have a new server setup.  The process for migrating your existing Deep Freeze Enterprise Console to the new server will depend on what method your workstations use to connect to the Enterprise Console.

If your workstations are configured to use LAN mode under the 'Advanced Options':
  1. Install the Deep Freeze Enterprise software on the new server with the same customization code (recall this code is an unrecoverable encryption key set by your organization at the time of install).
  2. Shutdown the old Deep Freeze console and close down the network connections. This will force the machines to check into the new server (a reboot of the workstation may be needed).
If your workstations are configured to use LAN/WAN mode under the 'Advanced Options' with a hostname or IP address configured:

  1. Install the Deep Freeze Enterprise software on the new server with the same customization code (recall this code is an unrecoverable encryption key set by your organization at the time of install).
  2. Open the Deep Freeze Administrator on the current server.
  3. Open the most recently deployed Deep Freeze workstation installation or configuration (.rdx) file.
  4. Under the 'Advanced Options' tab, modify the 'Console IP' value where the machines report into.
  5. Hit 'Save As' to create a new configuration file. Name it so it is easily recognized without opening the file (depfrz-<today's date>-new server.rdx as an example).
  6. When you are ready to cut the machines over, open the Deep Freeze Enterprise console.
  7. Select the machines you wish to move to the new server, and right click on the group. Select 'Update configuration'.
  8. Once the configuration has been applied successfully, reboot to apply the network change when the machines are available to do so.
  9. The machines should now begin to report into the new console (There will still be entries for the workstations in the old console, but they will have an '!' in front indicating a lack of communication).
Optional - Reconnecting your Deep Freeze Enterprise Console to the Cloud Connector

Once you have the machines reporting to your Deep Freeze console, you'll need to connect the Enterprise Console to the cloud. Ensure your old console is no longer connected to Deep Freeze Cloud before you connect the newly installed Enterprise Console.
  1. Hit the cloud button in the new console (this only appears if you have a license key applied), at which point you'll need to enter your customization code, and cloud credentials.
  2. When you connect the to the Deep Freeze Cloud, you'll be prompted to create a new site, or connect to an existing one. Select your existing site from the list.  A new site will not display any of your existing policies, or deployed Cloud Agents, even if it has a similar name.
Please note, as of version 8.5, we no longer support running the console on Windows Server 2003/R2, and 2008.  Windows Server 2008 R2 or higher are supported.
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