Knowledgebase:
Problems with Faronics AV updating virus definitions, updating policy settings, or applying license details.
Posted by Adam Zilliax, Last modified by Adam Zilliax on 04 July 2017 03:20 PM
Faronics has noted a behavior in the current version of Faronics Antivirus (4.x) that can result in the log files filling up the disk space allocated for the storage of Antivirus Definition updates on client machines.

When this occurs, the system may behave in an unexpected manner including;
• Being unable to update virus definition files either locally or remotely.
• Being unable to update license details on the client machine.
• Being unable to alter policy settings on the client machines.

Faronics has released a utility that can correct this issue by clearing older log files from the system and allowing the updates to resume. This utility can be downloaded here.

If after running the utility the issues persist please contact Faronics support via email to support@faronics.com to open a support ticket on this issue.
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