Knowledgebase:
Problems accessing the Windows Store after installing Deep Freeze
Posted by Adam Zilliax, Last modified by Adam Zilliax on 23 May 2017 02:04 PM

Problem

After installing Deep Freeze the Windows Store cannot be accessed to download updated applications.

Cause

After installing Deep Freeze the Windows Update service is suppressed to prevent the install of updates and other changes while Deep Freeze is managing the update process. This is done to prevent the system from attempting to install updates while the computer is in a protected state. If Deep Freeze is configured to control the Windows Update process this will occur if the computer is thawed or if the computer is frozen.

Workaround

Enabling the Windows Update Services in the Services Control Panel will allow the Windows Store to install applications while the machine is in the thawed state. If access to the Windows Store is required while the system is protected the option to control the Windows Update process will need to be disabled in the Deep Freeze configuration.
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