Knowledgebase
Resolving potential BSOD issues after upgrading to Windows 10 Anniversary Update
Posted by Adam Zilliax on 19 August 2016 09:29 AM

Overview

In some instances, customers may experience periodic BSOD issues after installing the Windows 10 Anniversary Update on machines protected by Deep Freeze.

Problem

The Windows 10 Anniversary update introduced additional drivers into the system that can interfere with the ability of our drivers to properly respond to some IO requests to our Storage Spaces or ThawSpaces.

Resolution

A hotfix for the issue is being worked on and will be released as soon as possible. Customers seeing this issue should contact the Faronics Support team to open a ticket on this issue to be advised when the update is released. The support team can be reached via email to support@faronics.com.

Workaround

This issue can be worked around by changing the load order for some drivers on the system. To apply the appropriate changes to a computer please follow the process below;

In Thawed state open regedit.exe and find following registry key:

HKLM\System\CurrentControlSet\Control\Class \{71A27CDD-812A-11D0-BEC7-08002BE2092F}\UpperFilters

Edit driver order as follows:

DeepFrz
Volsnap
FarSpace

Reboot the workstation, so the new order of drivers will take effect.

There are methods that can be used to deploy this fix in larger environments in an automated manner, for assistance in deploying this fix in larger deployments please contact the Faronics Support team.

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