Using Problem Steps Recorder With Windows 7 & 8
Posted by Adam Zilliax, Last modified by Adam Zilliax on 04 February 2014 02:10 PM

Problem Steps recorder is a utility built into Windows 7 and Windows 8 that allows the user to record the steps they are taking on a workstation when a problem occurs. This allows the user to clearly communicate what steps are being taken to replicate a specific problem that they are seeing on their computer.

The problem Steps Recorder can be started by running the PSR.EXE utility on the workstation, this can be done by pressing the Windows Key+R and entering PSR.EXE in the run dialog, or by entering PSR.EXE in the search dialog for the Windows 7 Start Menu and Windows 8 search dialog.

Once launched the Problem Steps Recorder will show a small window with a button labeled Start Record. Once you are ready to start recording the issue click on the Start Record button. Once recording has started all the actions taken on the computer will be recorded with screen shots and descriptions of what the user is doing on the workstation.

Keyboard input is not captured by the problem steps recorder. This is done to prevent a user from accidentally sending over sensitive information or a password. If the information that you are entering is relevant to the problem that you are recording please make note of the information by clicking on the Add Comment button in the Problem Steps Recorder. This will pause the recording and will allow you to highlight the problem location and enter a note into the steps recorded.

Once you have finished recording the steps to replicate your problem click on the Stop Recording button, this will stop the recording and prompt you for a location to save the file. Provide a filename and a location to save the file. The steps will be saved in a HTML document and placed into a ZIP file so that the file can be sent for review.



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