Knowledgebase: Deep Freeze
Deep Freeze Administrator prompts for a One Time Password
Posted by , Last modified by Adam Zilliax on 04 April 2011 02:27 PM
The reasons the Deep Freeze Administrator prompts for a One Time Password are:

Reason 1
Something has changed on the computer and Deep Freeze has noticed a change. It could be hardware or software but it has affected Deep Freeze and for security reasons the DF Administrator needs to be unlocked with a one time password and it displays a Token number for generating the One Time Password.

Resolution:
Open the Deep Freeze Console
Go to Tools>One Time Passwords
Type in the Token number generated by the Deep Freeze Administrator in the blank space on the left side
Click the Generate button in the middle and a One Time Password will show in the blank spot n the right side
Enter that password in the space available back in the Deep Freeze Administrator
This should unlock it if it fails it most likely needs a reinstall see Reason number 2 below.

Reason 2
Something within the Deep Freezer Administrator has become corrupt and even generating a One time password from the Console will not unlock it.

Resolution:
Reinstall the Deep Freeze Administrator using the same customization code that you used for th eintiatl isntallation of Deep Freeze Enterprise
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