How can I send files to Faronics to troubleshoot my issue?
Posted by Adam Zilliax on 01 March 2011 07:15 PM

Faronics has a number of methods to recieve customer files. If the files are small enough, and are not something that would be considered 'hazardous' such as a malware sample the files can be emailed to the support team or attached to a ticket in the support portal.

For any larger files they can be sent via a dropbox located here;

When using the dropbox please ensure that you use the ticket number of your issue in the subject field of the submissions page so that your attachment can be quickly attached to the appropriate case.

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