Knowledgebase: Faronics Products > Anti Virus
Why Is My License Key Invalid?
Posted by , Last modified by Adam Zilliax on 31 March 2017 02:09 PM

License keys for Faronics Products are specific to the version of the software that is being installed and will only function for the release that they where generated for and any previous release.

For example, a license key for Deep Freeze 7.2 will work on the following versions of Deep Freeze;

  • Deep Freeze 7.2
  • Deep Freeze 7.1
  • Deep Freeze 7.0

The same key however will not work for any version of the software past 7.2, including point releases such as 7.21.

License keys for each product are automatically generated and issued to customers who have a valid maintenance package at the time that the updated version of the software is released and can be retrieved from the Faronics web site. If you require assistance in retrieving your license information please feel free to contact support for assistance. Customers in the US and Canada can download the updated builds and access their license keys from the Faronics Labs portal, customers outside of the US and Canada can access the license information through our Customer Center Portal

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